How do I word a complaint to a creditor?

tishywish

I need to complain to NDR as they haven't responded to any of the 3 letters I've sent to them (including one asking for a response) telling them I'm in a DMP with Payplan. Their latest letter is a default notice and a letter telling me they have sent me the OFT guidelines. That's rather ironic considering they seem to be ignoring OFT guidelines themselves by not dealing with a third party about my debt!

I haven't got a clue how to word the letter though, so is there a fairly standard letter for this sort of thing, or can anyone advise?

stapeley

You could try , PLEASE SEND ME A COPY OF A TRUE SIGNED CONSUMER CREDIT AGGREMENT .

tishywish

Thanks, but I really want to complain about their lack of help first.

Anyone?

10past6

tishywish wrote: »

so is there a fairly standard letter for this sort of thing

Tishy

There is no template letter as such, what you need to do is copy the letters YOU'VE sent, copy all the replies from them, then forward the lot of to TS / OFT / FOS, with a brief explanation of why you are raising a complaint.

Good luck

tishywish

Thanks, I'll do that

For a debt of just £300 this one is being an awful lot of hassle!