Not being allowed to return items?

Kuztardd

deleted thread

coolagarry

Kuztardd wrote: »

II was also thinking of paying by barclaycard, would this give me more coverage?
quote]

Not unless the shoes cost more than £100 !

Afraid I can't help with regard to the DSR

Rock_Hard

Kuztardd wrote: »

What do you guys think?

Don' t really know.

McKneff

Dont think it is illegal, because when you order, it is a particular size, colour
so its up to you to get it right. If they were saying you cant return faulty goods, then that would be illegal. AFAIK anyway, sounds logical anyway

Halloway

You have a right under DSR to return any items within 7 days for a full refund. No terms and conditions from the seller can over-ride that. So you could order the shoes and return them. However you would not be able to order the shoes and demand a swap, which is what I think the T&Cs are saying. You could of course return the shoes for a full refund and then order a different size. It would be up to the seller then whether they wanted to fulfil the order or not.

hollydays

I think i read somewhere that either shuh or office allow you to return goods to the shop for exchange.

generally though-if they don't fit,you could send them back within 7 days.
you cant demand an exchange.

why not order the two sizes you think might fit,then send one or both back?

You should pay by barclayard for various other reasons,but assuming they just don't fit you,this won't help you here,unless they were grossly wrongly sized and they refused to refund (which they can't do under distance selling anyway).

It might also be worth noting-i bought a pair of evening shoes the other day and queried return policy in case they didn't match my outfit.

the asssistant told me it was ok but some staff there wouldn't refund if i had worn them on hard surfaces and scratched the base.

derrick

They cannot override legislation,(DSR), with their own T&Cs, you have the right to return,at your expense, any goods during the "cooling off period" for up to 7 working days starting the day after delivery without reason; - http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html
Consumers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made. In the case of goods, it ends seven working days after the day of receipt of the goods.

See Qs 2 & 3 on same page; -
Q2. What are my rights when shopping online?

Your usual consumer rights apply online. Goods must be of satisfactory quality and fit for purpose; adverts and descriptions must not be misleading. With auctions and private sellers the general rule is 'buyer beware'. The Distance Selling Regulations provide additional protection e.g. your card company must refund you if your credit, debit, or store card is used fraudulently and, in many cases in the EU, the law allows you time to change your mind, within seven working days of the delivery, and get a refund.

Q3. I understand I can change my mind if I do not want the goods or services. Does that apply in all cases?

In most cases, the Regulations provide a 7 day cooling off period and a right to cancel during that period. The Regulations also allow traders to state the conditions and procedures for withdrawal, but require information about these to be supplied to the consumer.
The right to cancel allows the consumer time to examine the goods or services, as they would have when buying in a shop. The cooling off period starts when the contract is concluded and ends 7 working days after the day the goods are received (for services, 7 working days after the order is made). However, if a service starts immediately, before the end of the cooling off period, the consumer must be informed (in a durable medium) that they will not be able to cancel once it starts.
The cooling off period and right to cancel do not apply to contracts for:

• goods made to the customer's specification;
• perishable goods (flowers, fresh food);
• CDs, DVDs, and tapes with software, audio or video if unsealed;
• newspapers and magazines;
• betting, gaming and lotteries


Also Q 4 re return costs.


See also Consumer Direct.