Re:Lidls 28 Day Money Gaurantee?

Samanthas_2

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If you check Lidl's websites https://www.lidl.co.uk and https://www.lidl.ie it states 28 days money back gaurantee in other words I was deceptively enticed to purchase a product

which mention the 28 day money gaurantee when I returned it I was asked was it used I said yes the Sales Assistant then said I would have to ring up the Targa home line that was based in "Dublin" Lies Germany actually and they would collect it.

I rang Lidl Customer Service they said the product i.e Targa Computers were excluded in their Term & Conditions

I told them it was a gift I had purchased for my myself that I was not happy with.

Same Answer No Refund Of Money It Must Be Faulty I paid by Debit Card Lidl refuse Credit Cards it helps keep prices down and no Consumer Rights

Any Advice on how I should pursue this The Advertising Standards Authority all these organisations are PRO Retailer waste of time

I subscribe to Lidl's weekly offers by e-mail again no mention of this exclusion Is this sharp practise.?

The Consumer Direct (Trading Standards) said only if the goods were faulty did you have rights and they were completely oblivious about the 28 days money back gaurantee this was OK as long as it was in their Terms & Conditions

Where do Lidl legally have to display their terms and conditions?

Lidl wanted my name and address and signature for the warranty before I left the store the day I purchased the computer.


Regards,



Samantha

zenseeker

This is in the wrong forum, it may be better in the shop/drop area.

http://forums.moneysavingexpert.com/forumdisplay.html?f=34