How do you return used faulty items to Amazon.

frogglet

I bought a le creuset set of two cast iron pans and two stoneware dishes at christmas from Amazon. I used the largest stoneware dish yesterday for the first time and it cracked whilst it was cooling after I took it out of the oven,
It hasn't cracked into two pieces rather a large split running diagonally three quarters of the way across it
All I can find on Amazon is how to return within the set period of unused/unwanted goods or ones damaged on delivery.
I don't really want to send the whole lot back due to the weight, also I would be happy with a replacement.
Could someone point me in the right direction please.

zenseeker

Phone them on their freephone number:

0800 496 1081

They'll advise you best.

lynn44

Also log on to your amazon account and return labels there to print off...also email they usually reply pretty quick

frogglet

lynn44 wrote: »

Also log on to your amazon account and return labels there to print off...also email they usually reply pretty quick

I couldn't find how to email them. I am probably just missing it .

Sui_Generis

Go to your account page and open the relevant invoice there should be an option to return etc

dirtyflannel

arent they guaranteed for about 10 tears probably have to return to manufacturer depends if ytou got them from amazon or one of the suppliers if you go into your account and look at orders it will tell you how to go on i had to return a dog collar as it was too small it had option to email then they sent me a prepaid envelope to return it in i waited till i got the new one first it came all the way from oz too good service