BT and Wescott,urgent ,please help.

cybermum

I am not sure if this ok to post here but I am at my wits end.
I am being threatened by Wescott DCA and I dispute the bill in question from BT.
I am worried I am going to get a CCJ and I don't know what to do.
Back in October I was offered a better deal with Talk Talk and decided to go with them.

I then received a letter from BT stating they knew and that they hoped I would re-consider etc etc

I paid my last bill for my call charges with them around 2 weeks on and explained the situation to the lady on the phone.
She then proceeded to tell me that BT owed me £303.
I then asked what else needed to be done ,to which she replied nothing and that BT would credit my account with the money.

They didn't,it took 3 weeks of phonecalls for them to send the cash to my bank account..
Which was then for £101,the call centre staff said the £303 was quoted wrong.

Then I started to receive lots of various bills (I had broadband & phone).

Bill 1: 2nd October;'Your final bill' =£99.
Bill2:25th november:'Your final bill'=£44
Bill 3:4th January: 'Your final bill'= £303.46 - all for the same account number.

With no breakdown or explanation of figures.
I was in hospital at the time of a letter arriving from their solicitors and called them BT when I read it.

I was put through to a staff member who told me that £303.46 wasn't right and that the bill was sent was wrong.He said hold while it was calculated manually and came back to me saying the bill to pay is £75.

Now to confirm he said he would transfer me to his supervisor,after two minutes on hold they cut me off.

So I rang again and replayed the story and what I had just been told 5 minutes prior.
Ok,they said to hold whilst they transferred me again.
When I got through,again I went through the whole story and the staff member then told me that the person on the first call hadn't said it was £75 and that I was a liar!!!
He was telling me that the first staff member hadn't told me that!

They said you have no proof,so pay the bill.
I stated strongly my anger and that I would be seeking legal advice to which he replied "do whatever you want".

And when I was questioning the amount of refund that was at one point £300 which then went to £100,he said to me that I was lying again!
They had no record of it,yet I have bank statement showing the refund and I had spoken with then 3 times about it on the phone.

He again called me a liar.

I then said calls are recorded for training purposes etc
To which he said " No,it wasn't,you have no proof,pay the £303.46.

I am fuming,they have sent different amounts in bills,I had one staff member say that the £303 bill they sent was incorrect and the other staff member stating I made it up!

They have now passed it to Wescott who have demanded payment or to ring if I disupte the bill-which I do!


I am disgusted at the way I was spoken to,am now feeling better from my illness that I can deal with this.

I want to now what I should do,I have to get a recorded letter to wescott by Tuesday or call them in the morning because I do not want a CCJ and I am very angry that they have made such a huge hash of it and called me a liar on top of it.

Help

thevinternet

Hiya,

You may be able to complain to CISAS, the regulatory board for telephone companies, OTELO, or trading standards. I have found some information at this link:

http://www.howtocomplain.com/cgi-php/complain1.php3?MajorID=7&MinorID=1&ID=4216

From now on, I suggest you inform BT and Wescott that you will be conducting all your communication with them in writing, or else record your calls with them by putting them on speaker phone and recording with a dictaphone or the 'recorder' function on your mobile (if you have one). You will need to inform them that you are recording the call.

I'm sorry I can't be more help, it seems very odd to me that you are being told one minute that they owe you money, and the next that you owe it to them!!

Best of luck and hopefully someone will offer some more helpful advise in a mo.

xx