Have I been missold my current mortgage.

jimcoxell

Hi all,

In August I contacted Bristol and West as my fixed rate was due to come to an end and asked if I allowed my mortgage to go onto their SVR I could still make overpayments.

I was told that this was not possible but I could make overpayments if I fixed my rate. I did this and paid a fee for the privelage.

I've since learned that not only could I make overpayments had I gone to their SVR but I could actually make more overpayments.

I am a little upset that I was given the wrong information so would be grateful for any advice of how to go about trying to switch to the SVR with no charges to myself.

Many thanks

dunstonh

You would need to make a complaint basically saying what you have said here, who you spoke to, when and what was said. You should also provide any evidence you have to support your claim.

Trollfever

With current interest rates at unprecedented levels, it is amazing the number of mortgages that have now been missold.

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HelpWhereIcan

Bearing in mind the call is likely to have been recorded I would think it will be very clear whether you have a compliant or not.

The person who gave you that information would have been lying and a review of the recording will prove your case one way or another.

jimcoxell

Thanks for your replies. They have been very helpful, particularly about the call being recorded.

Dan_1976

Are you sure they meant you could not go on to the SVR, many lenders are not allowing it?

feisty1

Dan_1976 wrote: »

Are you sure they meant you could not go on to the SVR, many lenders are not allowing it?

OP was at the and of deal would have automatically gone on to SVR