Advice on internet prcie booking query (price increase 500euros)

bignred05

Bit of advice please guys,

I was trying to book a hotel (sol Mirlos/Tordos in Majorca) on Saturday evening
over the internet
I'll try and keep this brief
the hotel chain was offering a discount of 20% off the price, this ran out on Saturday
so I checked out the date& price however there was no option to add a child to this price. so I phoned the hotel phone line bearing in mind the people I was talking to where Spanish, so the language barrier was a slight issue
I explained the problem and was advised of a price far higher and including the child
however .
bearing in mind the internet price was far cheaper I was advised to book the internet price/offer (minus the child) and call back at a later date to add the child on
bearing in mind the language barrier/difficulties I called back and spoke to someone else, then I was advised the same

here is where the problems start

From Saturday evening, then on Sunday morning as well as Sunday evening the web site would not let me book on line, I tried 2 different c/cards, both of which have been used on the hotel site before all attempts where unsuccessful, all had a Alerta.A0711 message
I sent off a email to Sol on Sunday evening stating all my problems and that no doubt the price will be going up shortly etc and how i had been trying for so long to book online

as expected on the Monday I called the Sol hotline again explaining what had happened and how now all of a sudden the price had gone up
the best price the woman could come up with was 500 euro's more

I explained my problems over the weekend and that I had saved a copy of the web page with the price on etc
I also explained that I had been advised to book online by your staff twice (but was unable to) through no fault of mine

I have sent off a email explaining my problems/gripes and requesting they honour the original price ( and not the 500 euros extra)

any advice assistance on where I stand or what i can do would be appricated, thanks in advance

bignred05

Apologises I meant to post this on the travel section

not sure how I ended up here can anyone move to travel section

Thanks