who do i write to?

grantmcd

trying to sort out a missold endowment but am not sure if i write to the independant financial advisor, or the endowment company (Winterthur Life), to get things moving.
any suggestions?
cheers,G.

feisty1

You should complain to the firm that sold you the endowment policy as soon as possible after you realise you have cause for complaint – time may be running out. If you delay, you could lose the right to some or all of any redress that you may be due as there are time limits for making a complaint. If you complain after these time limits a firm can usually reject your complaint as being out of time – known as ‘time-barring’. It can also ask the Ombudsman to reject the complaint on similar grounds.

payless

If it was sold by an IFA then yrs you complain there (if you feel you have a complaint that is) ... that said I do wonder if it was really an adviser who was affiliated to ( agent of) Winterthur Life, as wouldn't have of thought many of their endowment policies were sold by IFAs ..

if sold by agent of WL ( more likely) you complain there direct ( if in doubt call them and ask)

grantmcd

thanks for your reply, letter will be off to Winterthurs tonight. Here's hoping it works.
cheers, G.