Trying To Cancel Credit Expert Agreement

bubbles_2

Hi,

Has anyone else had this problem, signed up for the free trial but now cant get through to them to cancel it..and times running out!!

I Ring the freephone number but it just rings and rings, perhaps its thewrong number?

Help!

thanks bubs x

jgjet

e-mail them telling them you are canceling, this way it's out of your hands.

[email="CustomerService@CreditExpert.co.uk"]CustomerService@CreditExpert.co.uk[/email]

Mandles

save copy of your email too

lj777

Mandles wrote: »

save copy of your email too

the best way is to cancel your debit card and get a new one. or transfer all fund away from that account

payless

lj777 wrote: »

the best way is to cancel your debit card and get a new one. or transfer all fund away from that account

A lot of hassle because one merchant does not offer correct c/s.

Think the promotion of these trials ( which earns the linking site a commission ) should come with a warning on the difficulities of cancelling

lj777

payless wrote: »

A lot of hassle because one merchant does not offer correct c/s.

Think the promotion of these trials ( which earns the linking site a commission ) should come with a warning on the difficulities of cancelling

i am worried even after i cancelled it they will still charge me

GeorgleJungle

cancellation is only possible by calling them, they answered for me after 2-3 minutes of waiting.

ken_bruty

I reckon it's a scam, because even though my card expired, they managed to start debiting it from my new card without my permission, that's got to be illegal! I had the same problem trying to cancel the free trial, they just ignored my email. Absolutely disgusting, and wihout doubt a money generating scam. Anyway, to the point has anyone actually managed to cancel it successfully?

3cheesesoup

ken_bruty wrote: »

I reckon it's a scam, because even though my card expired, they managed to start debiting it from my new card without my permission, that's got to be illegal! I had the same problem trying to cancel the free trial, they just ignored my email. Absolutely disgusting, and wihout doubt a money generating scam. Anyway, to the point has anyone actually managed to cancel it successfully?

Why is it a scam just because you were too lazy/stupid/relying on your card's expiry to give them a quick call to tell them you didn't want the service. If you had actually read the terms when you'd signed up you'd have find them quite clearly printed. Of course they're there to generate money...did you think they were a charity or something?

The card updating service is something that was provided by your bank. Thinking it about it for more than a nanosecond, is it possible that your gut reaction and the reality as considered by a massive corporation's legal team might just be that it's perfectly legal?

liannefenton1

hello, i have just cancelled mine, very easy, just call 0844 481 0800, i wasnt on the phone 5 minutes.

iwillbedebtfreeinmylife

ken_bruty wrote: »

I reckon it's a scam, because even though my card expired, they managed to start debiting it from my new card without my permission, that's got to be illegal! I had the same problem trying to cancel the free trial, they just ignored my email. Absolutely disgusting, and wihout doubt a money generating scam. Anyway, to the point has anyone actually managed to cancel it successfully?

I canceled mine, no problem. One email sent! job done:j