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How do I take on a major bank who have messed up my mortgage?

I am pulling my hair out with the abbey. they agreed a change of borrower and change from repayment to interest only and set me up as repayment and havent removed my ex. this is even after my solicitor did all the paperwork and abbey have given hi £20k!! the worst thing is their customer service as noone will actually sort it out and every reply seems to take 48hrs plus to then not actually get a call back. HELP!

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