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Barclays 'Hardship Definitions'
BankBlues
Posts: 4 Newbie
Help, I have been trying to reclaim bank charges from Barclays since April 2008 (at the time around £1500.00 for last 2 years now in the region of £2000.00).
My husband has had to give up work due to illness and is now only receiving incapacity benefit, I work part-time, and we have been given a means tested NHS Tax Credit Exemption Certificate to pay for our prescriptions and yet Barclays are still refusing to acknowledge our case of 'financial hardship'. They say that because we are not in financial hardship with them directly (£200 overdrawn) that they are not responsible for our financial hardship in paying debts to other companies and therefore will not reveiw our request to be taken off holdand our case looked at. The Financial Services Ombudsman says that 'it would not be right to uphold our complaint re the charges soley on the grounds of our current difficulties in making ends meet.
A very clever play on the phrase of those in 'financial hardship' if you ask me! ie you need to be in severe financial hardship with Barclays NOT in day to day living!!! Anyone got any ideas or can help?
Desperate
BankBlues
My husband has had to give up work due to illness and is now only receiving incapacity benefit, I work part-time, and we have been given a means tested NHS Tax Credit Exemption Certificate to pay for our prescriptions and yet Barclays are still refusing to acknowledge our case of 'financial hardship'. They say that because we are not in financial hardship with them directly (£200 overdrawn) that they are not responsible for our financial hardship in paying debts to other companies and therefore will not reveiw our request to be taken off holdand our case looked at. The Financial Services Ombudsman says that 'it would not be right to uphold our complaint re the charges soley on the grounds of our current difficulties in making ends meet.
A very clever play on the phrase of those in 'financial hardship' if you ask me! ie you need to be in severe financial hardship with Barclays NOT in day to day living!!! Anyone got any ideas or can help?
Desperate
BankBlues
0
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