Nationwide not allowing to leave fixed to go on tracker even with paying the penalty

cj34

Just checking on this subject again, when I originally rang Nationwide to change over products (to pay the penalty and move from a fixed to a tracker) they told me it was not possible to do this over the phone I had to write in and do it or I would have changed onto a tracker that day.
I wrote in and then phoned back it was in between this that they changed the terms so that I could no longer move from my fixed to the tracker even if you are willing to pay the penalty, do I have any arguement that I was told it was ok but in between the 2 phone calls they changed the terms, I have had no response to my letter, is it worth following through?

Thanks for your help!

MarkyMarkD

I've answered this in the other thread, so I'd suggest not asking it twice!