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Bloomin Direct

First post so sorry if this is in wrong place. I ordered a pair of ugg boots paid with debit card and when they were unsuitable returned as instructed. This was over 10 days ago and I have not had the money put back in my bank account. Sent 3 e mails and rang twice no reply. Has anyone any information on this, have they heard they have gone into admistration. Any information would be appreciated.

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