SoGa rights - Replacement item

n3phi1im

Not sure if this is the correct part of the forum for this but I figure the mods will move it if I am wrong.

I recently bought a computer component which turned out to be faulty.
I returned it to the retailer who confirmed the fault.
The item cannot be repaired.
The item is now end of line so they cannot provide a like for like replacement.
They are offering an alternative of a similar price but lower specification.

They are insisting that the replacement the item they offer only has to be based on price not function and if I want a comparable but more expensive replacement, I will have to pay the difference.

If the replacement item offered is not 'fit for purpose' (it is a lower specification and will perform to a lower level than the one I wanted) can I insist on a comparable replacement and expect the retailer to bear the cost?

Thanks

bottomsup

I don't think you can insist on a higher price one and expect them to bear the cost - it is a "goodwill gsture" if they do.
Can't you get a refund and purchase it elsewhere?

zenseeker

They don't have to replace it with a higher priced item, that is down to an individual stores own policy. If they cannot replace it with a item at the same price, that is of the same specification, then you can demand a refund though, there is no reason that you should accept a lower spec product.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

So demand your money back and take your custom elsewhere.

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

n3phi1im

Thanks Guys

The problem is that the item is end of line and while it is still available at some places, it costs a lot more (£40 - £65 to be precise) so I guess I will take a lower spec item rather than have to stump up the difference.