PLEASE HELP, empire direct refund

al1982

Hi

I returned a faulty tv to these guys 7 days ago and was waiting for a refund. They said they would call me Tuesday to arrange a reufnd.

Now their site says they have gone into administration.

Is there anything i can do??? Have i lost £1100 i worked my butt of for and save up for months

So worried.

I paid by visa debit card and i know i can do a charge back but their company MUST have money in the account for that to happen.

zenseeker

You'll probably have to get in the queue of owed creditors , there is a thread with details here:

http://forums.moneysavingexpert.com/showthread.html?t=1428473

Keep an eye on it for advice and updates

al1982

Thank you, so charge back wont work???

al1982

What is an owed creditor, i assume this means waiting for months and months

penrhyn

Indeed and you will bv way down the pecking order, and almost certainly would only get a percentage of the original purchase price back, if you can prove they owe you the money.
Have you got any paperwork regarding a refund or was it just word and mouth





/

mexicanwaver

Did you pay via credit card? If so (and if you've also kept copies of delivery notes to prove you posted it back) then you might be OK. Although the claims procedure can take a long time and the outstanding balance will sit on your CC bill until it's resolved.

Phone your CC company to discuss the matter.

al1982

I paid by Visa Debit card.

Going to call the bank to do a charge back.

Apparently it doesn't matter if the company has gone bust as the chargeback agreement is with their bank and NOT with company.

hippey

al1982 wrote: »

I paid by Visa Debit card.

Going to call the bank to do a charge back.

Apparently it doesn't matter if the company has gone bust as the chargeback agreement is with their bank and NOT with company.

Thats right, the chargeback is against the aquirer for retailer, which in turn will be debited from their account. Even if they have no cash in the account you would be refunded as thats the risk the banks take.