Argos query

HelpfulConsumer

does anyone know if Argos accept items for exchange or credit note without a receipt? I can't find mine anywhere and I bought it with cash

bottomsup

If it still has the argos barcode sticker on they *may* exchange it at the current selling price (so if it has been in the sale, you would only get the sale price as a credit note, but would not get a refund.

bottomsup

Argos T&C

Returns and refunds

We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
If I change my mind...


Within 30 days

• Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
• If you don't have your receipt, as long as you have a proof of purchase* we'll exchange the item or give you a refund with vouchers.
• If you'd like to return something we've delivered, just call us on 0845 640 0800 and we'll collect it for free. Your order number will count as your receipt.
• We're sorry but some items like earrings, foot spas and dental products can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.
• To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.
• If a product is excluded from our 30-day money-back guarantee, it is clearly marked by a † next to the product name in the catalogue and on this website.
• Our 30-day money-back guarantee does not affect your statutory rights.

If there's a fault with the product...


We've made it easier!

• If you bring it back to us within 30 days with your proof of purchase*, we'll give you a
  replacement or a refund.
• If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.
• Please note that all large kitchen appliances are excluded from our 30 day guarantee, but if your item develops a fault within 30 days, call us on 0845 640 0800 and one of our agents will assist you with your problem. If faulty and if it cannot be repaired we will arrange a replacement free of charge or you can opt for a refund.
• This does not affect your statutory rights.

* If you had your item delivered, your order number which can be found on your order acknowledgement or delivery packaging counts as your receipt/proof of purchase.



they are under no obligation to exchange as you do not have any proof of purchase.
As I said, if it still has the argos stiicker on with the stock code number, they *may* do it for you, but don't have to.

Colliefrog

If you can remember when you bought it that will help. They should be able to trace the transaction on the system and you will get a refund on a gift card.

upsadaisy

I returned stuff there that I know wasn't bought at Argos, but they do sell it. The lady said as long as they sold it she would give me a gift voucher.

HelpfulConsumer

I know they do sell it, so is it likely they will allow a credit or an exchange?

HelpfulConsumer

Colliefrog wrote: »

If you can remember when you bought it that will help. They should be able to trace the transaction on the system and you will get a refund on a gift card.

I don't know now, a while back now, but I've seen it in stock, is it worth trying? will I get anything or just disappointment?