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Play customer services?
sammyw
Posts: 448 Forumite
I bought a phone from Play before early December, it was supposed to have free speakers with it but arrived without.
I have phoned their customer services several times about this - each time on the 0845 number and been on hold for ages each time. They say it has gone through to their warehouse and they might be looking for some spare speakers to send out.
I just got off the phone to them agaion and their advice was to wait until Monday and if they haven't been sent by then I should ring back.
Where do I stand on this? Is there any other way of getting in touch with them other than the 0845 number? THe woman on the phone said she thought there was an email address but didn't know it!
It seems as if the customer servies dept has nothing to do with the warehouse and have no idea whats going on!
I have phoned their customer services several times about this - each time on the 0845 number and been on hold for ages each time. They say it has gone through to their warehouse and they might be looking for some spare speakers to send out.
I just got off the phone to them agaion and their advice was to wait until Monday and if they haven't been sent by then I should ring back.
Where do I stand on this? Is there any other way of getting in touch with them other than the 0845 number? THe woman on the phone said she thought there was an email address but didn't know it!
It seems as if the customer servies dept has nothing to do with the warehouse and have no idea whats going on!
0
Comments
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Raise it as a complaint.0
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Still no joy from play.com. What should I do now? Is there even apostal address? How do I make a complaint to them?0
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Some people have report sucess with these addresses:
info@play247.com
customercare@play.com
The play247 could be an old one.
I also found this address for their "Head Office": Sovereign House, Vision Park, Chivers Way, Histon, Cambridge CB24 9BY
Telephone44 (0) 1223 484200
Fax44(0)1223 4840010
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