Optician wrote out wrong prescription - what should I do?

alison6692

sillyvixen wrote: »

how could anyone have written that down wrong when copying from notes to prescription form!!!!!

I think its because that is my stigmatisn in my right eye so she just copied that again for the left.

**dancingbutterfly**

hi Alison
i agree, with someone experiencing symptoms like yourself the first thing i would have done is get you in straight away for a FREE recheck.
however at my opticians (an independant) if someone comes in asking for a copy of their prescription any of us can write it out, however it is the optician that must sign it (and check it obviousley)
i hope you get it sorted quickly, it sounds like bad cs to me

**dancingbutterfly**

alison6692 wrote: »

Jen - Thanks. That number relates to the shape of the lens for my stigmatism not the actual strength if that makes sense. Not sure if thats obvious or not.

quite right alison, this is your 'Cyl' the more extreme (from 0.00) the worse your astigmatism is.

alison6692

Dancingbutterfly - does that mean there was quite a significant difference? or am I just being a drama queen?

Do you have any idea when the dizziness will go?
Thanks x

Still waiting for Tesco to get back to me! Grrrrr

Also is there an Optician Ombusman? ( I am sure I have totally misspelt that).

Thanks x

**dancingbutterfly**

im sorry, im not too sure how extreme this difference would have affected you, but it obviousley has.
same with the dizziness im afraid im just an (overworked) optical assistant so im not much help there im afraid! however im sure theyre is a regulator/ombudsman in optics. i'll have a mooch at work tomorrow!
oh so it was a tesco opticians that done the test? interesting!

alison6692

Why do you sat that? Does Tesco have a bad reputation?

I found an Optician regulator if I need them. Hopefully it won't come to that.

Alison x

**dancingbutterfly**

oh no i havent heard anything bad about them untill now, saying that i havent heard anything about them at all really!
hope it gets sorted for you

kate

duffykatie

Afternoon can i get your opinion on this please

quick run down
i went to D & A for an eye test, was told +1 left and +0.25 right (for all the time I have been having eye tests i have always has a lazier right eye). On the understanding of the prescription (have to assume the optician is right otherwise there is no hope) i purchased some glasses.

when i went to collect them i looked through them and immediately said there was something wrong, they are not right. they said because the '?' has changed to your left eye, which can happen, to give it a few days and try them out. i did and called back saying they were still not right. i was then told to try them for a few more weeks. i gave it a week and told them they are not right. i was then asked to come in for a rest test and instead of +1 my left eye is planar! a prescription too small to warrant the use of numbers!

i am miffed now cause i spent £180 on a pair of glasses i thought i needed, had they got it right in the first place and with a prescription that low i would never have bought them!

does anyone have any idea where i stand with regards getting a refund!?

cheers

kate

alison6692

Kate - I was successful with my complaint. My advice is contact the store manager and get advice. If you don't get the response you want there is a few ideas here on how to complain

http://www.howtocomplain.com/cgi-php/cat_info.php3?MajorID=9&MinorID=5

Good Luck and stick to your guns. I am glad I did.

Alison x