Hitting brick wall with company - help please!

derrick

RoxieW wrote: »

Hi there - do you have a link for more info on this. I've read that I should have a 30 day right to reject - is that by law or can retailers opt out of it?
Also, they took the payment from my on the 5th Dec - despite them not dispatching the item to the 19th - is this allowed?

DSR Consumer Direct

DSR BERR

SoGA WHICH

SoGA BERR

Geographical numberes for Consumer Direct in place of the rip off 0845 number;-

Consumer Direct is designed to operate from our 0845 number, so we cannot guarantee connectivity, but under many circumstances these landline numbers will work correctly.

East of England: 01438 737460
East Midlands: 01522 563000
London: 020 8799 9200
North-East: 01642 495600
North-West: 01229 842203 020 31035167
Scotland: 01851822401
South East: 01622 626520
South West: 01209 720333
Wales (English language): 02920 367800
Wales (Welsh language): 02920 367801
West Midlands: 02476 786610
Yorkshire and the Humber: 0113 201 3670

Consumers who call Consumer Direct from a mobile phone are handled personally. We will offer to text a landline number to consumers who call us from a mobile phone, and who live in an area that is served by Consumer Direct, because calls from mobile phones to 0845 numbers can be much more expensive.


Website address for above; - http://www.consumerdirect.gov.uk/about/how-we-help/

RoxieW

Hi all - so I sent off my letter and have received no response either written or otherwise?
What now?

derrick

RoxieW wrote: »

Hi all - so I sent off my letter and have received no response either written or otherwise?
What now?

Did you send it recorded?

If you did/did not, then send another, (recorded), with a copy of your first letter giving them seven days "before action" to respond, keep all copies.

If no response then file for recovery of money via the small claims court, this can be started online and is quite easy to use.

RoxieW

Yes, sent it recorded