Boots returns question

mrs_lds

How soon after do boots remove points off your card after you have returned an item off boots com?Thanking you in advance

stormCat99

I don't think I've ever actually had points removed from my card - either when returning items to boots.com or a Boots store

Karnam

mine come off straight away

but apparently you can just lie and say you forgot the AC and keep the points

redballoon_2

I have kept mine points! i did a home delivery and returned it to them!

may have to do this again!

mummysaver

Depends on the staff at the tills, some remove, some can't be bothered! Say you left your card in the AC machine and are waiting for a new one to be sent to you!

Edit - sorry have just seen OP is referring to Boots.com - don't know about this as have never returned anything to them!

Westywoodpecker

In the past I've sent back an electric toothbrush which wasen't the one I wanted. It had £30 worth of points attached to it (Boots glitch ages ago) which they never did remove

angelwds

I sent back a body toner type thing that had 500 extra points. My money has been refunded but to date no points have been removed.

suniil

Returned a camera bought 8 months back, they have refunded actual invoice but not bothered to remove 500 points

Megalomaniac

Rather than starting a new thread regarding returns to Boots....

I have some unopened, still packaged as new Eau de Toilette which I was given for my birthday. It was from boots as there is a sticker on the base, but I would like to return it, ideally for a refund, but the problem comes in that my brother who got it for me doesn't have a reciept. Where do I stand on this one? Can I take it back at all, even if it was for a store credit or something? Anyone had experience of this.

Thanks

beautifulgorgeous_2

You should be able to take it back if it is still sealed but they will only exchange it without the reciept. They will not allow you a credit note for later and you have to take items for the full amount as they will not give change. They used to let you have vouchers instead but it is no longer company policy.

moo842

when i have returned things to boots.com i always call them and ask when the points will be removed, they have always told me that they do not bother too remove them!!