Eon

sandywindsor

Well in the midst of an argument with Eon re:electric post BR.

I made 1 payt by DD 3 weeks pre-BR part of which was payment of arrears include in Br balance for forthcoming bills.
They want to keep this money! I argued that I am willing to pay balance after deducting this amount. told them I intend to complain anyway as account handled badly for years! All contact via my mobile and letters posted from work.

Sandy
X

lisamummytoarchieplusbump

hello sandywindsor

im not quite sure what you mean. you payed the arrears off then included it in br now you want a refund??

or has my brain seriously gone to sleep!!

lisamummytoarchieplusbump

or are they still including the arears now

sandywindsor

Sorry for any confusion!

Had electric arrears post christmas...phoned EON end jan 2008 set up DD for £120 pm to include arrears and future consumption DD set for May BR date arranged end of May ...had to wait 'til june 25th cancelled DD but 1 payment made..all the arrears wre included in BR. I contacted Eon who have a BR section (on hold for 25 mins and NOT a 0800 number) advised details stated they would apportion usage to 25th then change account number.(Well the problems there!!!!!)
so all my arrears to 25th in BR but what about my £120!

Either I should be refunded OR credit to payments on new a/c to final bill (house repo)


Hope this explains.....where is the INN when you need it!!!!



XXX

Sandy