Accredited upholsterer for broken argos sofa

crispqueen

Hi I bought a leather suite from Argos in May 2007.
To cut a long story short, the 3 seater has collapsed in the middle and the wood is falling out of the bottom !

As the 1 year warranty is over and Argos have asked me to find an `accredited upholsterer to provide a report` to determine if this is a manufacturing fault.

Would a local upholsterer do to give me a report?

Thanks for any ideas and does anyone know of any in the Newtownabbey area?

Old_Git

have Argos got a list off accredited upholsterers

Bigcammy

You could try Abbey Upholsterers, they're a long established firm, used to be in Whiteabbey village but they've moved,possibly in Carrick.

crispqueen

Thanks
I e-mailed Argos about this and they suggested a company called Homeserve (never heared of them)
Think I might just try Abbey and take it from there...will probably have to pay for a report but imagine if its a manufacterers fault that I`l be refunded.
Fingers crossed I`ll get a replacement of a different suite or a refund
Thanks for the replies :-)

crispqueen

Well - just as I thought
I looked up Homeserve on the internet and it appears that they dont have people in Northern Ireland on their books
Phoned Abbey and Glengormley hopholstery and they don do a report like that
Phoned Crest and nobody got back to me yet!!!

Will see what happens through the week...surely photographs and a statement of my consumer rights would do for Argos?
Will look into it

AceCobra

Hello,

My Father in law has run his own upholsterery firm for many years and has been working for Homeserve for about a year. I'm not sure if Homeserve have a facility to provide a private report as its usually insurance/warrenty claims but if you want his details I can certainly pass them on.

Martin.

crispqueen

Thanks for your reply - sorry I only noticed it today!
Crest in Newtownabbey got back to me and where very good and gave me a report stating that it was in fact a manufacturers fault...I posted it and now waiting for Argos to get back to me - I e-mailed them and they said they havent recieved it yet (or its not went on their system) such a long winded process...:-)

crispqueen

Hi anyone who gave me input to this thread :hello:
I got an email from Argos who have told me to choose a new suite to the same value as the broken one...Quite happy with the outcome - especially as it was out of waranty :-)
Another problem solved:beer: