We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
What are my rights with rc car?
Shiraz123_2
Posts: 7 Forumite
Bought a nitro powered rc car. Had a problem with it on day one. Rang technical helpline they told me what to do (which included taking it apart and sanding something down!). They said it would NOT affect warranty.
Another problem then arose. Retailer told me to go to manufacturer. Manufacturer again directed me what to do (again taking it apart).
Yet another problem. Got sarky email from retailer/manufacturer saying part of owning one of these rc cars is not just for racing but also for seeing how it works and the engineering of it! Told me to check their help pages/forums. If sent back it woudl be at my own expense as unlikely to be faulty.
After numerous calls to tech dept and failed attempts of fixing, spoke to a technician who said they would take it back and either fix it or replace it completely. However, this was xmas eve so had to wait till after teh xmas break.
Sent back after christmas and they rang me to tell me a screw had been tampered with so invalidated warranty. Would cost me £50 plus labour to fix or £63 for new engine.
Where do I stand?
Another problem then arose. Retailer told me to go to manufacturer. Manufacturer again directed me what to do (again taking it apart).
Yet another problem. Got sarky email from retailer/manufacturer saying part of owning one of these rc cars is not just for racing but also for seeing how it works and the engineering of it! Told me to check their help pages/forums. If sent back it woudl be at my own expense as unlikely to be faulty.
After numerous calls to tech dept and failed attempts of fixing, spoke to a technician who said they would take it back and either fix it or replace it completely. However, this was xmas eve so had to wait till after teh xmas break.
Sent back after christmas and they rang me to tell me a screw had been tampered with so invalidated warranty. Would cost me £50 plus labour to fix or £63 for new engine.
Where do I stand?
0
Comments
-
Unless you have proof that the tampering was done at their suggestion, you have invalidated the warranty and they can wriggle out of it quite easily.We have removed your signature - please contact the forum team if you are not sure why - Forum Team0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.3K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards