Can items be returned without a receipt?

the_devil_made_me_do_it

I bought a couple of L'oreal products from Tesco which I haven't even unwrapped/used. Would they accept them back without a receipt? They were not bought @ Christmas time.

catmiaow

From my experience with my local Tesco it was hard pushed getting an exchange even through the product had Tesco on and was faulty. All I can say is its worth a try, you could maybe exchange them for other things if they won't refund.

jaxjax123

I believe that you can take them back if you can prove you paid for them. It doesn't have to be a receipt it can be your bank statement showing the purchase made by card.

vixarooni

dunno if that would work, jax. Could have spent £100 in tesco that day, but it still doesnt prove you bought the loreal stuff in there.

kat212

i dont think you will be able to get a refund, and i know its not easy to get a refund even with a receipt at tesco, not even boots or superdrug will take make up and creams back even with a receipt.

dottylotty

Jax is correct, if you have any proof of purchase; bank or credit card statement then you can return these items. They may only offer back a gift card as well.

The other thing is that you only 28 days to return any items so if its past the 28 days I wouldnt even bother trying to return them.

I know that your bank/cc statement wont break down your tesco receipt but Tesco can check on their system what was bought on specific days/times, by till number, clubcard number etc....and this is proof of purchase.

HTH

the_devil_made_me_do_it

They will know I paid for them because they had a security tag on each when I bought them that had to be removed at the till.

Old_Sherlock

the_devil_made_me_do_it wrote: »

They will know I paid for them because they had a security tag on each when I bought them that had to be removed at the till.

Unfortunately that does not prove proof of purchase

[Deleted User]

Did you use a clubcard, if so they can trace whatever you have purchased.

[Deleted User]

Tesco does not need to accecpt them back regardless.

This does not affect your statutory rights.