Diamond ring lost a stone...will they exchange?

LindseyM

Hi all,

Just looking for a bit of advice - I bought this ring for my OH's birthday (30th Dec) - she was thrilled with it - but Friday (2 days later), we found that one of the baguette stones had fallen out (Not 100%, but I'm sure they're not the diamonds of the ring, see the pic on link as its hard to describe ). We were away for New Year, so will be going to Argos tomorrow (well today..:rolleyes: ) so just looking for the heads up on whether there will be a problem taking this back? Surely this shouldn't have happened after 2 days wear?

Thanks in advance!

mrcow

I'm sure you'll have no problem. The stone shouldn't fall out at all - let alone after two days wear. The setting must be faulty.

kat212

yes they should exchange it, though if you havent got the recipt they may need to send it off for repair. either way they will have to exchange it or repair it for you

torizia

As long as you have the receipt then it should be a replacement or refund if it's not in stock...x

LindseyM

Hi guys and thanks for your replies,

I went and in my haste, took the receipt and forgot the ring! :rolleyes:

The girl was very helpful though and told me I could exchange it no probs...phew! :T

Thanks again :beer:

kat212

glad you got it sorted!

Indigo's_Mum

I had a ring and the stones fell out, proof of purchase (not receipt, but cc statement) and they sent the ring away for "testing". Predictably the results came back that it was wear and tear and that the stones were only glued in, so not expected to last. They had lasted about 2 months. It wasn't replaced or refunded and I met some pretty cheeky staff along the way too.

samhardy

You're lucky on the price - general policy is that any diamond ring over £100 has to be sent off to distribution to be authenticated due to the amount of ring swaps etc. Within 30 days they'd replace or refund the ring following successful authentication; after 30 days it would be a repair (charged if due to wear and tear) or replacement at store's discretion.