Very annoyed with Wallis

carolineb23

you get the normal receipt as well as a gift receipt and just give the gift receipt to the recipient along with the gift. If they like it and don't need to exchange it they are none the wiser as to how much it has cost, and if they do need to exchange it they will be able to get an exchange for the full price paid by using the gift receipt.

pattycake

yes carolineb, that was what I thought. If you read my original post, the sales assistant in Wallis said their gift receipt did not say what price had been paid and as the item had been reduced to £30 in the sale, that was all I was entitled to. I was not asking for a cash refund. I bought an item costing £80 and was putting the rest of the money to the price of the unwanted gift. However, when the store manager came she immediately said they would honour the full price, ie £45. This was only because my DD had left the price tag intact on the garment.

If she had not done that, I would only have had £30 off my new purchase even though my daughter had paid out £45. The whole business was unpleasant and unnecessary. Instead of a pleasurable experience spending the £45 my daughter had paid, I was made to feel like a criminal trying to rob them!

ebsay2000

I dont go to Principles............ on Principle!

carolineb23

yeah it really sounds like the SA didn't know the correct procedure here, at least the manager sorted it out for you and you didn't lose money. Although I understand why you feel like this now, its horrible when you are given incorrect info in a shop and have to argue to get the correct action.

Sarahsaver

I took something back like this to Laura Ashley a couple of years ago, and they let me exchange it and have extra goods as it had been reduced
one very happy customer and one who would now go there again it having not been a place i considered much before;)