Help needed for PC World faulty camera

topmum

In July I bought a Kodak digital camera from PC World. This week it has developed a fault, so we returned it to PC World. When we use the zoom, the camera powers off. They will only allow a repair. I feel this is unfair and really feel we should have a replacement. We talked with the assistant who said we had to contact Kodak direct. I stated that the contract was with them not Kodak and asked to speak to a manager. Manager stated the same that we had to contact Kodak. We challenged him on this stating not fit for purpose, reasonably expect it to last longer etc etc, so he said they would send it to Kodak for us. I was not happy about handing my camera over to them so I said I was not happy with this remedy. We ended up having to just leave after having driven 15 miles to get there. So not happy.
What are our rights? Can anyone advise?

:beer:

Browntoa

If a fault appears after that nebulous "reasonable time" has elapsed, don't despair. If it's in the first six months, and it's not because of fair wear and tear, accidental damage or misuse, then the retailer must still repair or replace the item. If he demurs, he has to prove the item wasn't faulty in the first place, or that it couldn't be expected to last that long. Often he'll choose to replace rather than repair it.

If more than six months have gone by, things change. You might still get a repair or replacement, but now you'll have to prove that the item was faulty when you bought it if the retailer disputes your claim

they have accepted the unit for repair so have met their obligation