AllOutdoor.co.uk

Emma_Salmon

Hi,

Has anyone else had any issues with delivery from AllOutdoor.co.uk? I have now been waiting 2 weeks for delivery of a thermos mug despite assurances that the goods have been despatched. I've had some rather impolite e-mails from them after enquiring about my order. I ordered several other items on the same day and they all arrived with in a couple of days.

Also any tips on how I might get my money back would be helpful, I have paid via credit card. I've never had any other issues buying online

Thanks is advance,
Emma

silkcutblue

What reasoning did they give?

Emma_Salmon

None what so ever, as far as they are concerned they have shipped the item and I should have recieved it. As I have not I have requested that they refund my money but so far they have not replied to this e-mail. I am wondering if I should write to them via post or just try and claim through my credit card company?

Moon_Boi

Emma_Salmon wrote: »

None what so ever, as far as they are concerned they have shipped the item and I should have recieved it. As I have not I have requested that they refund my money but so far they have not replied to this e-mail. I am wondering if I should write to them via post or just try and claim through my credit card company?

Ask for a parcel tracking number. If they can't provide this, report the scum bags to your credit card company for non delivery of goods that have been paid for.

Emma_Salmon

I've asked and now they seem to be ignoring my e-mails. So do I just call my credit card company? I've never had to do this before, had a search of this site but not sure on the course of action I have to take. Any help would be appreciated.

Moon_Boi

Emma_Salmon wrote: »

I've asked and now they seem to be ignoring my e-mails. So do I just call my credit card company? I've never had to do this before, had a search of this site but not sure on the course of action I have to take. Any help would be appreciated.

This happened to me with another company. I phoned my credit card company, First Direct, and they refunded the money to my account immediately. Give your CC company a ring.