We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
FirstPlus - PPI and Interest Issue
Incipience
Posts: 297 Forumite
in Loans
First time poster long time reader:
Firstly let me outline my issue and ongoing fight with First Plus.
In April 2004 I applied for a loan via Click Finance, who then brokered the loan to First Plus.
The loan was for £43,000 at an APR of 10.9%
I completed the application with Click Finance online and was then sent the application form for a signature, I noted at that point there was an option for Payment Protection, I chose to return the form without checking the Payment Protection option, This has been confirmed by a copy sent from First Plus.
In 2005 I contacted First Plus to see what I owed as I recieved no correspondence from them or monthly statements showing what I had paid and what was outstanding. I was shocked to hear that the amount owed was now over £51,000, I queried this and was told that Payment PRotection was added to the account, which was a complete surprise to me and I therefore Issued a complaint.
First Plus returned, stating that they had reviewed the calls and they are happy with the sale of PPI and it was sold correctly.
A few letters back and forward and the answer was the same. I then took a few weeks out to go through paper work and prepare another letter to First Plus.
This time the response was different, First Plus informed me that this was not their problem as the it was Brokered by "Click for Freedom". Which I could understand them not wishing to be liable for a brokered loan. I contacted Click for Freedom, SENT of SAR and request for Payment Protection Refund. I was somewhat surprised to find out that this Company had been liquidated, so a few months of chasing down broker and subsequent administrators, only to be told that "Click For Freedom" never brokered a loan for me.
Took this information back to First Plus and they told me that they were sorry to hear about my issues with the Broker but there was nothing they could do. I went back again to the administrators for clarification. No response from the administrators.
Went back to First Plus and they told me that it was not there problem as this was an issue with the brokers "Freedom Finance". Hmm different broker, so went through the process again getting SAR and subsequent calls to Freedom Finance only to find out that they had no knowledge of a loan brokered by them for me.
Took this information back to First Plus, and same response. It was not their problem and they referred me back to the Broker, Click Financial Ltd. Another Broker, as you can imagine went through the process AGAIN and of course same response.
This has taken me up until now to jump through these hoops, So finally took this information back to First Plus and yet another response stating that the loan was brokered by 1 Click Loans Limited.
This time I took a different tactic and checked the company on Companies House only to discover that the company changed its name to Click FInancial some 10 months before My loan was brokered and therefore it was impossible for such a company to be the broker of this loan.
Took this information back to First Plus and CC'ed the Legal & Compliance team at Barclays and BarclayCard. I recieved a response from Barclays that they have referred it to the compliance team at First Plus.
Recently Recieved a copy of the "Click Finance" Loan Application and the First Plus Credit Agreement.
The Click FInance agreement Signed by Me and Sent to First Plus via Click Finance has the PPI section left Unchecked. However the First Plus Credit Agreement has they PPI section with a score through the "Yes" section to include PPI.
Now reviewing both CLick Finance and First Plus agreements I have used a "Check Mark" to either agree or disagree with terms or marketing. At no time have I ever used a Score Mark.
It is clear to me that Click Finance has sent the Application to FirstPlus without PPI included, yet First Plus has added the PPI. I have had it confirmed now by Click that no PPI was sent to Firstplus on my Application Form.
First Plus have now stated that PPI Commission was paid to Click Finance, yet this is denied and contracdictory to Click.
Therefore the Question is Who is responsible for PPI if both partiese are denying and blaming Each Other.
First Plus have wasted my time for the best part of a year, giving me incorrect information that has led me to chase shadows. First Plus has issued a final response stating that I can refer to the FOS.
As I believe now that someone has added the PPI without my consent, I have referred this matter to the Police who have advised to pass on to the Serious Fraud Office.
I have been in contact with the FOS and they have agreed to proceed with a complaint based on the information or mis-information from First Plus.
First Plus has now sent me out a Settlement Quotation telling me that I now owe them £56,000+, I have been paying this loan non stop for 4 years assuming Capital and Interest and It appears that I owe more now than when I first took out the loan.
What other option do I have now? Is legal action the way to go?
Firstly let me outline my issue and ongoing fight with First Plus.
In April 2004 I applied for a loan via Click Finance, who then brokered the loan to First Plus.
The loan was for £43,000 at an APR of 10.9%
I completed the application with Click Finance online and was then sent the application form for a signature, I noted at that point there was an option for Payment Protection, I chose to return the form without checking the Payment Protection option, This has been confirmed by a copy sent from First Plus.
In 2005 I contacted First Plus to see what I owed as I recieved no correspondence from them or monthly statements showing what I had paid and what was outstanding. I was shocked to hear that the amount owed was now over £51,000, I queried this and was told that Payment PRotection was added to the account, which was a complete surprise to me and I therefore Issued a complaint.
First Plus returned, stating that they had reviewed the calls and they are happy with the sale of PPI and it was sold correctly.
A few letters back and forward and the answer was the same. I then took a few weeks out to go through paper work and prepare another letter to First Plus.
This time the response was different, First Plus informed me that this was not their problem as the it was Brokered by "Click for Freedom". Which I could understand them not wishing to be liable for a brokered loan. I contacted Click for Freedom, SENT of SAR and request for Payment Protection Refund. I was somewhat surprised to find out that this Company had been liquidated, so a few months of chasing down broker and subsequent administrators, only to be told that "Click For Freedom" never brokered a loan for me.
Took this information back to First Plus and they told me that they were sorry to hear about my issues with the Broker but there was nothing they could do. I went back again to the administrators for clarification. No response from the administrators.
Went back to First Plus and they told me that it was not there problem as this was an issue with the brokers "Freedom Finance". Hmm different broker, so went through the process again getting SAR and subsequent calls to Freedom Finance only to find out that they had no knowledge of a loan brokered by them for me.
Took this information back to First Plus, and same response. It was not their problem and they referred me back to the Broker, Click Financial Ltd. Another Broker, as you can imagine went through the process AGAIN and of course same response.
This has taken me up until now to jump through these hoops, So finally took this information back to First Plus and yet another response stating that the loan was brokered by 1 Click Loans Limited.
This time I took a different tactic and checked the company on Companies House only to discover that the company changed its name to Click FInancial some 10 months before My loan was brokered and therefore it was impossible for such a company to be the broker of this loan.
Took this information back to First Plus and CC'ed the Legal & Compliance team at Barclays and BarclayCard. I recieved a response from Barclays that they have referred it to the compliance team at First Plus.
Recently Recieved a copy of the "Click Finance" Loan Application and the First Plus Credit Agreement.
The Click FInance agreement Signed by Me and Sent to First Plus via Click Finance has the PPI section left Unchecked. However the First Plus Credit Agreement has they PPI section with a score through the "Yes" section to include PPI.
Now reviewing both CLick Finance and First Plus agreements I have used a "Check Mark" to either agree or disagree with terms or marketing. At no time have I ever used a Score Mark.
It is clear to me that Click Finance has sent the Application to FirstPlus without PPI included, yet First Plus has added the PPI. I have had it confirmed now by Click that no PPI was sent to Firstplus on my Application Form.
First Plus have now stated that PPI Commission was paid to Click Finance, yet this is denied and contracdictory to Click.
Therefore the Question is Who is responsible for PPI if both partiese are denying and blaming Each Other.
First Plus have wasted my time for the best part of a year, giving me incorrect information that has led me to chase shadows. First Plus has issued a final response stating that I can refer to the FOS.
As I believe now that someone has added the PPI without my consent, I have referred this matter to the Police who have advised to pass on to the Serious Fraud Office.
I have been in contact with the FOS and they have agreed to proceed with a complaint based on the information or mis-information from First Plus.
First Plus has now sent me out a Settlement Quotation telling me that I now owe them £56,000+, I have been paying this loan non stop for 4 years assuming Capital and Interest and It appears that I owe more now than when I first took out the loan.
What other option do I have now? Is legal action the way to go?
0
Comments
-
Incipience wrote: »First time poster long time reader:
Firstly let me outline my issue and ongoing fight with First Plus.
In April 2004 I applied for a loan via Click Finance, who then brokered the loan to First Plus.
The loan was for £43,000 at an APR of 10.9%
I completed the application with Click Finance online and was then sent the application form for a signature, I noted at that point there was an option for Payment Protection, I chose to return the form without checking the Payment Protection option, This has been confirmed by a copy sent from First Plus.
In 2005 I contacted First Plus to see what I owed as I recieved no correspondence from them or monthly statements showing what I had paid and what was outstanding. I was shocked to hear that the amount owed was now over £51,000, I queried this and was told that Payment PRotection was added to the account, which was a complete surprise to me and I therefore Issued a complaint.
First Plus returned, stating that they had reviewed the calls and they are happy with the sale of PPI and it was sold correctly.
A few letters back and forward and the answer was the same. I then took a few weeks out to go through paper work and prepare another letter to First Plus.
This time the response was different, First Plus informed me that this was not their problem as the it was Brokered by "Click for Freedom". Which I could understand them not wishing to be liable for a brokered loan. I contacted Click for Freedom, SENT of SAR and request for Payment Protection Refund. I was somewhat surprised to find out that this Company had been liquidated, so a few months of chasing down broker and subsequent administrators, only to be told that "Click For Freedom" never brokered a loan for me.
Took this information back to First Plus and they told me that they were sorry to hear about my issues with the Broker but there was nothing they could do. I went back again to the administrators for clarification. No response from the administrators.
Went back to First Plus and they told me that it was not there problem as this was an issue with the brokers "Freedom Finance". Hmm different broker, so went through the process again getting SAR and subsequent calls to Freedom Finance only to find out that they had no knowledge of a loan brokered by them for me.
Took this information back to First Plus, and same response. It was not their problem and they referred me back to the Broker, Click Financial Ltd. Another Broker, as you can imagine went through the process AGAIN and of course same response.
This has taken me up until now to jump through these hoops, So finally took this information back to First Plus and yet another response stating that the loan was brokered by 1 Click Loans Limited.
This time I took a different tactic and checked the company on Companies House only to discover that the company changed its name to Click FInancial some 10 months before My loan was brokered and therefore it was impossible for such a company to be the broker of this loan.
Took this information back to First Plus and CC'ed the Legal & Compliance team at Barclays and BarclayCard. I recieved a response from Barclays that they have referred it to the compliance team at First Plus.
Recently Recieved a copy of the "Click Finance" Loan Application and the First Plus Credit Agreement.
The Click FInance agreement Signed by Me and Sent to First Plus via Click Finance has the PPI section left Unchecked. However the First Plus Credit Agreement has they PPI section with a score through the "Yes" section to include PPI.
Now reviewing both CLick Finance and First Plus agreements I have used a "Check Mark" to either agree or disagree with terms or marketing. At no time have I ever used a Score Mark.
It is clear to me that Click Finance has sent the Application to FirstPlus without PPI included, yet First Plus has added the PPI. I have had it confirmed now by Click that no PPI was sent to Firstplus on my Application Form.
First Plus have now stated that PPI Commission was paid to Click Finance, yet this is denied and contracdictory to Click.
Therefore the Question is Who is responsible for PPI if both partiese are denying and blaming Each Other.
First Plus have wasted my time for the best part of a year, giving me incorrect information that has led me to chase shadows. First Plus has issued a final response stating that I can refer to the FOS.
As I believe now that someone has added the PPI without my consent, I have referred this matter to the Police who have advised to pass on to the Serious Fraud Office.
I have been in contact with the FOS and they have agreed to proceed with a complaint based on the information or mis-information from First Plus.
First Plus has now sent me out a Settlement Quotation telling me that I now owe them £56,000+, I have been paying this loan non stop for 4 years assuming Capital and Interest and It appears that I owe more now than when I first took out the loan.
What other option do I have now? Is legal action the way to go?
Hi there and welcome.
Hun its the broker you have to pursue this with, and unfortunately if you used the same broker as myself who was also Click Finance in 2004, they dissolved, yet still active in running other companies.
But the lender were Endeavour, so I cannot pursue from these for mis selling but only the broker.....:rolleyes: Click finance.
Please feel free to post on the actual PPI Reclaiming-discussion thread where myself and others will be able to help you through this.
Just click on loans and you will come across that stated thread on top of the page.
Of course you can pm me if you want to as well.;)
Di
xThe one and only "Dizzy Di"
0 -
I understand that the broker was responsible for the loan, however the Payment Protection was added by First Plus and I have undisputable evidence to back this up, and believe it or not this evidence came directly from First Plus's own records and corresepondence.
I have spoken to the FOS and my Solictors and they are in agreement that if the PPI was added after the Brokerage then the responsibility of the PPI lies with the Loan company. This is also evident as this PPI was added after First Plus called me and sent me out a new application for signature.
Speaking with the insurance company and they confirmed insurance was set up by First Plus and this was not the first complaint about them.0 -
I had EXACTLY the same happen to me here but with different brokers. I was told it was Freedom Finance that brokered the loan and then I was told it was Bespoke Finance after this. I then asked Firstplus for my SAR and clearly on the application was no box ticked for PPI and I applied for a loan over 10 years and for £17K. During the time the application was sent to Firstplus I then received a loan agreement with an extra 40 months (160 months) added and also PPI typed in the box and also I do remember asking FIRSTPLUS about this and was told it was compulsory to the loan....Incipience wrote: »First time poster long time reader:
Firstly let me outline my issue and ongoing fight with First Plus.
In April 2004 I applied for a loan via Click Finance, who then brokered the loan to First Plus.
The loan was for £43,000 at an APR of 10.9%
I completed the application with Click Finance online and was then sent the application form for a signature, I noted at that point there was an option for Payment Protection, I chose to return the form without checking the Payment Protection option, This has been confirmed by a copy sent from First Plus.
In 2005 I contacted First Plus to see what I owed as I recieved no correspondence from them or monthly statements showing what I had paid and what was outstanding. I was shocked to hear that the amount owed was now over £51,000, I queried this and was told that Payment PRotection was added to the account, which was a complete surprise to me and I therefore Issued a complaint.
First Plus returned, stating that they had reviewed the calls and they are happy with the sale of PPI and it was sold correctly.
A few letters back and forward and the answer was the same. I then took a few weeks out to go through paper work and prepare another letter to First Plus.
This time the response was different, First Plus informed me that this was not their problem as the it was Brokered by "Click for Freedom". Which I could understand them not wishing to be liable for a brokered loan. I contacted Click for Freedom, SENT of SAR and request for Payment Protection Refund. I was somewhat surprised to find out that this Company had been liquidated, so a few months of chasing down broker and subsequent administrators, only to be told that "Click For Freedom" never brokered a loan for me.
Took this information back to First Plus and they told me that they were sorry to hear about my issues with the Broker but there was nothing they could do. I went back again to the administrators for clarification. No response from the administrators.
Went back to First Plus and they told me that it was not there problem as this was an issue with the brokers "Freedom Finance". Hmm different broker, so went through the process again getting SAR and subsequent calls to Freedom Finance only to find out that they had no knowledge of a loan brokered by them for me.
Took this information back to First Plus, and same response. It was not their problem and they referred me back to the Broker, Click Financial Ltd. Another Broker, as you can imagine went through the process AGAIN and of course same response.
This has taken me up until now to jump through these hoops, So finally took this information back to First Plus and yet another response stating that the loan was brokered by 1 Click Loans Limited.
This time I took a different tactic and checked the company on Companies House only to discover that the company changed its name to Click FInancial some 10 months before My loan was brokered and therefore it was impossible for such a company to be the broker of this loan.
Took this information back to First Plus and CC'ed the Legal & Compliance team at Barclays and BarclayCard. I recieved a response from Barclays that they have referred it to the compliance team at First Plus.
Recently Recieved a copy of the "Click Finance" Loan Application and the First Plus Credit Agreement.
The Click FInance agreement Signed by Me and Sent to First Plus via Click Finance has the PPI section left Unchecked. However the First Plus Credit Agreement has they PPI section with a score through the "Yes" section to include PPI.
Now reviewing both CLick Finance and First Plus agreements I have used a "Check Mark" to either agree or disagree with terms or marketing. At no time have I ever used a Score Mark.
It is clear to me that Click Finance has sent the Application to FirstPlus without PPI included, yet First Plus has added the PPI. I have had it confirmed now by Click that no PPI was sent to Firstplus on my Application Form.
First Plus have now stated that PPI Commission was paid to Click Finance, yet this is denied and contracdictory to Click.
Therefore the Question is Who is responsible for PPI if both partiese are denying and blaming Each Other.
First Plus have wasted my time for the best part of a year, giving me incorrect information that has led me to chase shadows. First Plus has issued a final response stating that I can refer to the FOS.
As I believe now that someone has added the PPI without my consent, I have referred this matter to the Police who have advised to pass on to the Serious Fraud Office.
I have been in contact with the FOS and they have agreed to proceed with a complaint based on the information or mis-information from First Plus.
First Plus has now sent me out a Settlement Quotation telling me that I now owe them £56,000+, I have been paying this loan non stop for 4 years assuming Capital and Interest and It appears that I owe more now than when I first took out the loan.
What other option do I have now? Is legal action the way to go?
I have sent this into the FOS now 3 times as I think something needs doing about this as I felt (just like you here) that Firstplus actually added the PPI but I was told it has to be the broker that I made the claim to (no-one at the FOS, OFT or FSA were interested in this). I have got another claim in now against Firstplus for the rebate side of things but this again is with someone else so I am told. No-one was interested in this and I feel that they should have been as there is something going on to stop people from making complaints.0 -
I think the FOS is a waste of time at the moment due to the amount of claims they are and that no due diligence is being done.. looks like I will just have to take this one to court and see if I can get a prescendce set.. if any others would like to get together and look at a class action then I would be happy to hear.0
-
I had the same problem here but when I argued it Firstplus just said that in the few days of the application to the agreement being sent out there was a phone call from the broker or to the broker and I arranged the insurance. This is where they have ommited the evidence. I am sure that it was Firstplus that applied this and have so much evidence myself but trying to get someone to listen was another matter. Firstplus deny it and that is it and the FOS will only listen to them. In fact I sent this complaint everywhere and no one listened. Whatever Firstplus say is what stands as TRUE.Incipience wrote: »I understand that the broker was responsible for the loan, however the Payment Protection was added by First Plus and I have undisputable evidence to back this up, and believe it or not this evidence came directly from First Plus's own records and corresepondence.
I have spoken to the FOS and my Solictors and they are in agreement that if the PPI was added after the Brokerage then the responsibility of the PPI lies with the Loan company. This is also evident as this PPI was added after First Plus called me and sent me out a new application for signature.
Speaking with the insurance company and they confirmed insurance was set up by First Plus and this was not the first complaint about them.0 -
I think its the FOS that needs to listen and DO something here...:mad: :mad: . Seems to me Firstplus always have the upper hand.Incipience wrote: »I think the FOS is a waste of time at the moment due to the amount of claims they are and that no due diligence is being done.. looks like I will just have to take this one to court and see if I can get a prescendce set.. if any others would like to get together and look at a class action then I would be happy to hear.0 -
In my case I had a phone call from FirstPlus, this is also evident by the fact that first plus confirmed to me in writing that they had listened to their calls and can confirm that PPI was sold correctly. Only after I started to complain more that they referred me to the broker. Who deny adding PPI.. so I can only go by the evidence that First Plus admitted that "They Sold the PPI" by saying that they reviewed their calls.0
-
I just know that my application was dated 19th December and they sent out the advance copy on 21st December to which i never received and we signed the original on 6th January, 2000. The application on the 19th December was a loan of £17K over 120 months and the actual agreement was a loan of £17K, PPI of £4163 and also an extra 40 months added. They say that this was arranged since applying through the broker and I know that it was not. I remember talking to Firstplus and was told it compulsory to the loan. Also physically there was no time to have the advance copy sent out as it was the millenium year and I have looked up the bank holidays for that year 1999/2000.Incipience wrote: »In my case I had a phone call from FirstPlus, this is also evident by the fact that first plus confirmed to me in writing that they had listened to their calls and can confirm that PPI was sold correctly. Only after I started to complain more that they referred me to the broker. Who deny adding PPI.. so I can only go by the evidence that First Plus admitted that "They Sold the PPI" by saying that they reviewed their calls.0 -
I think it is contemtable that FirstPlus are allowed to even carry on in business.
My Settlement Figure is £10k more than the original loan despite paying them over £30k these past 4 years0 -
Pm'd you back.Incipience wrote: »I think it is contemtable that FirstPlus are allowed to even carry on in business.
My Settlement Figure is £10k more than the original loan despite paying them over £30k these past 4 years
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.1K Banking & Borrowing
- 253.5K Reduce Debt & Boost Income
- 454.2K Spending & Discounts
- 245.1K Work, Benefits & Business
- 600.7K Mortgages, Homes & Bills
- 177.5K Life & Family
- 258.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards