Girls stocking filler Bench gift set 81% off £4.79 delivered

Princess_Coupon

Didn't see the cream and black now I've had to get one for me

bushcaro

Reviews not that great - say they are very thin

SADIE

A great find OP, thank you, managed to get Bench wallet and belt but Play mixed up my order for the hat and scarf set and sent a toy crossbow instead..
It looks as though they want me to pay postage to return it.

Dear xxxxx

We are very sorry to hear that you have been sent the incorrect item. We
will dispatch the correct item to you immediately.

Your returns authorisation is xxxxx

So that you are not charged for the incorrect item sent to you, please
return it to us at the address below at your earliest convenience.

Play.com Returns
Unit 3A
Appletree Industrial estate
Chipping Warden
Banbury
Oxfordshire
OX17 1LL

Print out a copy of this Returns Authorisation e-mail and include it
alongside the original invoice.If you do not have access to a printer
please include a covering note stating your personal Returns Authorisation
Number located at the top of this e-mail.

We request that you return the item to us in secure packaging using
recorded delivery. If you are mailing from outside of the UK please use
an equivalent insured service.

To help us process your return more quickly please include a detailed
description of the fault. For example if you are returning a DVD or CD we
need to know the chapter/track in which the problem occurs.

When returning a product with several components such as electronic items,
it is necessary to ensure that all of the components/accessories are
returned as any incomplete returns will not be processed.

Please accept our apologies for any inconvenience this may have caused you
and thank you for your patience and valued custom.

Kind Regards,

Play

norm_diploom

SADIE wrote: »

A great find OP, thank you, managed to get Bench wallet and belt but Play mixed up my order for the hat and scarf set and sent a toy crossbow instead..
It looks as though they want me to pay postage to return it.

Dear xxxxx

We are very sorry to hear that you have been sent the incorrect item. We
will dispatch the correct item to you immediately.

Your returns authorisation is xxxxx

So that you are not charged for the incorrect item sent to you, please
return it to us at the address below at your earliest convenience.

Play.com Returns
Unit 3A
Appletree Industrial estate
Chipping Warden
Banbury
Oxfordshire
OX17 1LL

Print out a copy of this Returns Authorisation e-mail and include it
alongside the original invoice.If you do not have access to a printer
please include a covering note stating your personal Returns Authorisation
Number located at the top of this e-mail.

We request that you return the item to us in secure packaging using
recorded delivery. If you are mailing from outside of the UK please use
an equivalent insured service.

To help us process your return more quickly please include a detailed
description of the fault. For example if you are returning a DVD or CD we
need to know the chapter/track in which the problem occurs.

When returning a product with several components such as electronic items,
it is necessary to ensure that all of the components/accessories are
returned as any incomplete returns will not be processed.

Please accept our apologies for any inconvenience this may have caused you
and thank you for your patience and valued custom.

Kind Regards,

Play

They should refund you for the postage once they've processed it, although you have to pay initially. It's only fair if it's their mistake.

I'm in a similar position with Amazon at the mo, returning a faulty book. They've already sent the replacement, and said that they will refund my postage costs after I return it. Can't fault them at all for customer service, but then I've never had a problem with Play either.

Anyway, good luck!

SADIE

An update, they have credited half the postage cost mmm.
I've emailed requesting the other £1.40.