San Francisco holiday win

mel556

Help needed please. I won this holiday 25th November The Guardian has been chasing the sponsors up, as they did not send me anything for 3 weeks. Now the sponsors Robert Mondavi have sent a letter and changed everything, it was for 2 people, theyve changed it to 1, No B&B, just room, No premium flights. Does anyone know what i can do, I,m really disappointed in this.:mad:

toniq

go to the comping guide find the details for the isp and contact them also email the guardian with ur concerns xxx good luck xxx
edit:
7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Sales Promotions [EMAIL="complaints@isp.org.uk"]complaints@isp.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular [EMAIL="edwinm@isp.org.uk"]Edwin Mutton[/EMAIL], being an absolute star.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.

Loz

Do have the full competition details i.e. did you print out the entry form with the terms and conditions or does anyone have this as this is your proof of what the prize entailed and without it it'll be a bit difficult to sort out. Hope it works out ok.

mel556

I,ve got it printed off.

Loz

mel556 wrote: »

I,ve got it printed off.

Great - shouldn't be a problem then as this is your proof. Good luck!

BusinessStudent

That is crazy how they would change it to just one person! Make sure you keep us all informed!

HERE it is http://www.guardian.co.uk/robertmondavi/competition/1

BusinessStudent

Terms and conditions


1. The Robert Mondavi competition (the "Competition") is open to residents of the UK aged 25 and over.
2. The Competition is not open to employees or agencies of Guardian News & Media Limited ("GNM"), their family members or anyone else connected to the Competition.
3. Entry into the Competition is acceptance of these Terms and Conditions.
4. To enter the Competition, fill in the boxes on this page as requested and click the 'Submit' button.
5. Entries on behalf of another person will not be accepted and joint submissions are not allowed.
6. No responsibility is taken for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the Entry is not proof of receipt.
7. The competition closes at 11:58pm on Monday October 13 2008.
8. The winner will be chosen from a random draw of entries. The judges' decision will be final and no correspondence will be entered into.
9. One winner will receive a one-week holiday for two in California. Return premium economy flights from London to San Francisco, accommodation in a double or twin room for six nights (room only) in a 3-star (or higher) hotel, and car hire (if the winner is in possession of a clean driver's licence) are included. The winner will also receive a guided tour of the Robert Mondavi Winery at Oakville in the Napa Valley, including public transport from San Francisco for winners who do not use the included car hire. Transfers, travel insurance, meals, living expenses and any other costs not specifically associated with the prize are the responsibility of the winner.
10. The prize must be taken within one year of the closing date but cannot begin on any of the following dates: Oct 27-31, Dec 19-Jan 5, May 25-29 or July 22-Sept 2. Flights subject to availability.
11. The winners will be notified by phone or email by Monday October 20 2008.

12. Details of the winners can be obtained by sending a stamped addressed envelope to the following address: The Guardian Marketing Department, 119 Farringdon Road, London, EC1R 3ER.
13. The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes. GNM accepts no responsibility for any costs associated with the prize and not specifically included in the prize, including, without limitation, meals, living expenses, insurance and transfers.
14. GNM retains the right to substitute the prize with another prize of similar value in the event the original prize offered is not available due to circumstances beyond its reasonable control.
15. The winners may be required for promotional activity.
16. No purchase necessary.
17. GNM accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Competition or accepting the prize. GNM further disclaims liability for any injury or damage to your or any other person's computer relating to or resulting from participation in or downloading any materials in connection with the Competition. Nothing shall exclude the liability of GNM for death or personal injury as a result of either party's negligence.
18. GNM reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Competition with or without prior notice due to reasons outside their control.
19. The promotion will be governed by English law. Promoter: Guardian News & Media Limited, 119 Farringdon Road, London EC1R 3ER, UK

dementedhousewife

Oh hun... thats terrible
I would do what Toni did and say that you are going to report them...
Hope you get it sorted xx

toniq

BUT

the tncs business student found say room only,

BUT the Comp read up says
The Golden Gate Bridge. The markets at Fisherman's Wharf. The food in Chinatown. The nightclubs of Yerba Buena. The iconic Haight Ashbury - you'll be free to explore all of this and more if your name is selected in our prize draw.
The prize, courtesy of Robert Mondavi, comprises return Premium Economy flights from London, six nights for you and a friend in San Francisco (staying in a luxurious hotel on a bed and breakfast basis) and free car hire (if you're over 25 and have a clean driving licence).

very confusing xxx

smilesalot1969

thats mad how can they expect you to go on your own?!? i hope you get it sorted