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Tesco Codes - Watch Out And Check

sandra_fletcher
Posts: 174 Forumite
My balance on the Web Site didnt seem to add up so phoned them (keep all records of internet shopping in a book), the other night, the woman on the phone couldnt be bothered so she put 1,000 points through which I was missing but was also missing others and asked her to check, she said she would send me a print out.
I had this today very useful - ask for one if you think your points are wrong. Phoned again tonight after a long discussion with a MALE member who tried to tell me that the points would be added for the next mailing, when the ones missing were from beginning of November (yeh right), in the end he gave up and put my £2,500 points which were missing (so for this quarter £3,500 in total not added - bloody disguisting).
I did notice when checking that the ones which hadnt been added - the 1p coupon was added on the balance on the statement, i.e. £78.54 spent on receipt - but on the statment I had it said £78.55.
Keep a check as the vouchers are out in February and if there is a mistake you will have to wait until June/July for them
Hope you all understand, if not let me know
I had this today very useful - ask for one if you think your points are wrong. Phoned again tonight after a long discussion with a MALE member who tried to tell me that the points would be added for the next mailing, when the ones missing were from beginning of November (yeh right), in the end he gave up and put my £2,500 points which were missing (so for this quarter £3,500 in total not added - bloody disguisting).
I did notice when checking that the ones which hadnt been added - the 1p coupon was added on the balance on the statement, i.e. £78.54 spent on receipt - but on the statment I had it said £78.55.
Keep a check as the vouchers are out in February and if there is a mistake you will have to wait until June/July for them
Hope you all understand, if not let me know
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Comments
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I've always wondered about my points. I've only got £10.50 worth of vouchers and that has GOT to be wrong, so many orders and petrol, plus lots of extra point vouchers...
Do they send the print out via post or email?"I did then, what I knew then. And when I knew better, I did better"0 -
They posted mine he was here this morning and phoned them on Tuesday didnt take long. I asked for them to e-mail but she said they couldnt, it is very interesting and shows everything.0
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I was doing my annual budget - thanks to the budget spreadsheet on this site and noticed some discrepencies on my December bank statement. In total it appeared that I had been over charged by Tesco (I use the online grocery delivery) by £160! I realised that when I refuse substitutions in my delivery the money is not refunded to my accountl and on this occasion I had been double charged for an order of £130.
When I called Tesco they were apologetic and refunded the money and the substitutions immediately but it made me realise that if I hadn't been doing my budget I would never have noticed and been a lot of money out of pocket. It also makes me wonder how many times it has happened before and I didn't notice. So make sure you check your bankl statements for you Tesco charges.
It is one thing complaining about not getting points - which are the property of Tesco anywhere but when they start taking your money that's another thing entirely!0 -
pay all my on line shopping with the Tesco C/Card and check every month, also note down what needs to be refunded etc. Good point through because I only every glance over my Bank Statement.0
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Thanks for this info Sandra. I did not know you could ask for a printout as I too have not received extra points on more than one occasion and been fobbed off by bored CS that they will be added on before next statement and I know they never have. Consequently I do not trust Tesco's claims of on line extra points anymore and no longer shop online with them as I find Ocado far superior.
Tesco are just too big and their CS has to be one of the worst and not a patch on companies like Boots who always add the points on immediately there is any complaint.0
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