Faulty goods returning rights

davester

I bought a TV over in Feb 07 and its now got a fault 22 months later. It still has a manufacturers warranty (3 yr).

What are my rights?

The retailer has refused to accept it saying its past their 12 month Guarantee. tell me I need to contact the manufacturer.

I have read consumer direct they seem to only discuss under 6 months , and out of warranty.

Any help.

zenseeker

What part of "contact the manufacturer" needs explaining? It's under warranty so you phone the manufacturer who will arrange repair or replacement. Contact details are on the warranty card that came with the TV, and you will need proof of when you purchased it, such as a receipt or invoice.

davester

Warranty says to take it to the retailer. That's why I am asking

Enterprise_1701C

Does the retailer know it has a 3 year guarantee? Is it an extended warranty or normal.

davester

normal warranty from the manufacturer. Yes they know we showed the reciept, warranty, and the tv in its box with all cables, packaging etc. even the extra screw with the wall mount bracket

a11waysindebt

Hi,Where did you purchase it from.

davester

PCworld Don't laugh im stressed enough cause no tv this christmas

a11waysindebt

davester wrote: »

PCworld Don't laugh im stressed enough cause no tv this christmas

Say no more then.:rotfl: Sorry

Enterprise_1701C

Call PC world, tell them you have a the TV that has gone wrong with a 3 year guarantee, ask who to speak to when you bring it in under the 3 year warranty. If they say speak to manufacturer, tell them that under the SOA it is their responsibility as it is still under warrnty!

Good Luck!

derrick

Sale of Goods Act, (SoGA); -

Q6. Is it true that I have to complain to the manufacturer?
No. You bought the goods from the trader, not the manufacturer, and the trader is liable for any breaches of contract (unless he was acting as the manufacturer's agent).


Which ; -
Your claim is against the retailer who sold you a faulty item, not the manufacturer.

Retailer or manufacturer
In most cases, your rights are against the retailer – the company that sold you the product – not the manufacturer, and so you must take any claim against the retailer.


.

davester

I contacted Consumer Direct who said under SOA PC world have a responsibility to the TV for 6 yrs from my purchase.
Its getting sorted via the manufacturer, they are kind enough to swap it for a new one and the new TV will be under warranty too.