TKMAX faulty goods

SJJ20

I have just read the weekly email and the point on Xmas myths, I think it is very important that everyone is aware of a trap that I fell into recently especially as we are all bargain hunting during the current economic downturn. I purchased a dungaree set for my 14mth old son from TKMAX it was a mamas and papas range zip zap so I thought it was good quality. The nursery pointed out to me the second time he wore them that the popper had come off. Actually only half had come away leaving a very sharp edge next to his skin. I couldn’t find my receipt but as the goods were faulty I took them back to TKMAX where I was told in no uncertain terms that even if the goods are faulty, if you do not have a receipt they do not have to refund!!!!

I explained that this was not just faulty but dangerous as it was for a baby and they basically said this policy has been in place since March and tuff.

MYTH 2. You need a receipt to return faulty goods. With faulty goods you just need to prove purchase. Receipts are the easiest way, yet any other legitimate proof is acceptable.

TKMAX said even though I could prove payment on the exact date and time it had to be a receipt. I used to shop there a lot but am now thinking twice about it. Normally I keep receipts but just this once I can’t find it and am left with goods that can’t be worn and am surprised that Mamas and Papas stock is such poor quality!

gemz20

have u contacted mamas and papas direct to inform them of what has happened with the clothes as i am sure they wuld be helpful if they new an item in there range could be harmful to a child as they obviuosly have a reputation to uphold
Secondly the way u was dealt with by a supplier of there stock i think maybe they would like to no to they could look in to it

cloud9

you are not the only who has had probs with tk max..i now dont shop there