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Is there a legal right to cancel a fixed-rate deal before it becomes active?

2»

Comments

  • dunstonh
    dunstonh Posts: 121,370 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    That is most strange. Ask them for evidence that you agreed this deal and ask them to supply a copy of the KFI that was given to you outlining the terms of the deal.

    If they cant supply, then they cannot enforce it.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • dunstonh wrote: »
    That is most strange. Ask them for evidence that you agreed this deal and ask them to supply a copy of the KFI that was given to you outlining the terms of the deal.

    If they cant supply, then they cannot enforce it.

    They have a tape of the call, so I don't have an issue with that. The whole thing seems a bit odd to me, I think I'll have to speak to the CAB and take it to the ombudsman if needs be. Frankly, why they can't just offer me a better rate, like they said they would in the first conversation, and avoid all this hassle, is totally beyond me.
  • Surely you still get a 7 day grace period to back out of the contract if you want?

    Mailman
  • mailmannz wrote: »
    Surely you still get a 7 day grace period to back out of the contract if you want?

    Mailman

    I would have thought so. Should this normally be from the start date, or from the agreement date?
  • dunstonh
    dunstonh Posts: 121,370 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I would have thought so. Should this normally be from the start date, or from the agreement date?

    From the agreement date.

    However, I am still surprised that no KFI was issued and signature obtained. That seems to be your main advantage area as those documents are key to telling you the terms and conditions. If you dont get those then how can they hold you to terms you were not made aware of.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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