Can't check orders at Dixons

Fella

Am having f***ing NIGHTMARES with Dixons.

A long story I won't go into, at least not in this post, but one particular problem is that I can't track the status of any orders online. I can login OK & see my order references, but if I click on any order I get:

For your additional security and to protect your personal information we request that you re-enter your password each time you wish to view a page containing your personal details.

Then when I enter my password I get a message saying invalid password.

Needless to say it's NOT an incorrect password, even if I copy my password into notepad & then paste it when I login it still fails when try to paste it again at this second prompt.

Driving me mad. Have been on the phone to this joke of an outfit for 6 hours today trying to resolve problems & not being able to view the (replacement) orders they're doing is making it even harder.

Has anyone had this before? Or know how to get around it? I've tried 2 different PCs, 2 different browsers & 2 different broadband connections, it fails on all of them. Their CS refuse to acknowledge there's a problem.

Online shopping this year has been a f***ing miserable experience, Amazon & Dixons between them have combined to make the last 10 days vile beyond words.

Butlers1982

thats truely F***ing aweful ;-)

Fella

They're just scum. Three weeks ago I ordered a Wii. They delivered me a damaged Wii (damaged when they sent it, the outer packaging was fine) which been trying to get a replacement for ever since.

It's been a total nightmare & I still haven't got anywhere. Today I decided not to be fobbed off anymore, consequently I've been on the phone for most of the last SIX hours asking for a Wii to be delivered to me by the end of this week. So far I've been told every lie they can think of, including but not limited to:

"There's nothing I can do & my managers in a meeting"

I asked to speak to ANY manager

"All our managers are in a meeting"

I said I'd wait

"You can't wait for a manager. We'll send you a Wii within 5 working days"

It's already been twice that long. I refused to accept that & got:

"You need to write in to head office"

I refused

"You need to go to a shop".

I refused

"You need to ring head office"

I rang Head Office:

...and from head office when I rang them:

"you need to ring websales back, they shouldn't have told you to ring us"

Back to websales:

"The item is out of stock"

I told them their website had it in stock

"Our website is in the process of being updated"

I told them I wasn't satisfied

"The item is out of stock but will be in stock within 5 days, we'll send you one then."

When I agreed to that on the condition that they send it next-day delivery it changed to:

"The item is out of stock & won't be in stock until after Christmas, all we can offer is a refund."

When I refused to accept that it changed to:

"The item is out of stock online but is available in our shops, you need to go to one to collect it"

(which I agreed to do at which point it changed to)

"The item is out of stock in our shops but is available online, we'll ship one to you for delivery Friday & phone you back within 15 minutes to confirm that it's arranged."

That was 2 hours ago & I'm still waiting to be called back. After 90 minutes I called them yet again & was told I'd be called back in 20 minutes or less. Yet another lie.


They make up their lies as they go along. Utterly dispicable.

Butlers1982

Fella- i dont know how your going to carry on living after all this . . . .