harveys leather sofas

blossom30

Hi, My niece is thinking of buying a suite from land of leather in Clydebank Glasgow. I was wondering if anyone had any experience of their suites.Thanks

pennies2pounds_3

To save time here it is-

Quote:
Originally Posted by twiggy
Hi everyone,
I have had nothing but trouble with Harveys since ordering a sofa from them a few months ago. They dont seem to have any customer service. They love passing the buck and the speciality is never returning phonecalls. Im just interested if anyone else has had problems with them in the past or recently. Im sure they have not many returning customers as anyone I have spoken to about it recently have all had something bad to report about the company. The store im having problems with at the moment is in Bangor, but im pretty sure they are all the same. Look forward to your feedback and totally sypathise with anyone who is going through what im going through.


This was my reply,

Yep same here - ordered online mid november delivery was due anytime after 30th nov. Contacted me on a thursday to say delivery was on the friday. My mum came round because I was working on this particular day and they didn't turn up! I rang customer services only to be told the lorry had broke down earlier that day and that they would be delivering on the sat. OK I said so why was I not informed then ? The person from TNT home said 'well everyone else was ' . Anyway 8 pm came on the friday and I had 2 calls - one appologising for being late ! and another saying it would not be possible to deliver on the sat because it was in a compound and was there all weekend !! . Totally fed up I rang cus. serv. and had a right go- only to be fobbed off with ' the manager wasn't there' . I was told however delivery would be thursday - a week late!!! . I kept ringing to have a chat to a manager and there was never anyone there ! . Eventually I got a directors phone number and gave him a piece of my mind . Got the usual sorry sir bull and assured me he would personally sort out some compensation (free delivery ) . Here i am a week later no calls no componsation and to put the icing on the cake a suite which when we ordered it was stone colour and arrived a buttermilk colour !!!!! TOTAL AND UTTER crap service dont touch em wiv a barge pole people!

Update : Still waiting for the correct colour to be delivered!

keaskin

after reading this decided against harveys for leather sofa anyone know about john peters or ikea as seen sofas i like there or does anyone know of manufactures in west yorks that sell to public thanks

indiegirl_2

My sister has a couple of the 'cheaper' Klippan leather sofas from Ikea. She bought them long before we had an Ikea here in MK, from the Wednesbury store near Birmingham.

They delivered for her (at a charge!), but the sofas themselves are lovely - even though they're the cheapest Ikea do, the leather is very good quality and she had no problems with Ikea at all.

If you live near(ish) an Ikea, it may be cheaper to hire a van and get the sofa yourself.

I was so impressed with her sofas that I'm getting one for myself in the next couple of weeks :j

keaskin

thanks indiegirl for info i read somewere on mse that if you open account with ikea you get 5% off first purchase then pay account off in full hope this helps you with your purchase .

brummiebird

I had to write in reply to the Harveys debate, I ordered my 2 leather sofas (Laura range) from Harveys in mid November with an approx delivery date of end of december . I called them in the middle of December to ask if they had an approx date and they quoted december 20th. On the day before atfer 2pm you can call them and they will give you a 2 hour timeslot, which they did, and hey presto they arrived at the exact timing and on the exact date. And I have to say I am more than pleased with the sofas so far. Obviously it is still early days with regard to the quality sofas but with regard to ordering and delivery I cannot complain. Just thought I would put some peoples minds at rest in case they had already ordered before reading the horror stories!!!!
Hope that helps some people and I am sorry to read that others are having a nightmare.

smiley_2

thanx brummiebird for your comments re harveys, I guess its like most large companies, its pot luck with the service you get.