Urgent Advice Needed

anjou21

We rented a TV & VCR/DVD from Box Clever and on 2nd Feb of ths year gave notice in writing to them to end the contract and collect the equipment on the 30th of April. They did not respond in writing and as we were away in France during the middle of April did not get any of the phone calls that they say they mad (no messages were left if they did). I stopped payment to them and as I do not answer unknown calls (plagued with them from people trying to flog me stuff even though TPS registered). On the 6th of May my husband made a payment for the 2 months rental for March and April by Cheque and recalls phoning them to ask them to collect the equipment. We had chasing calls from then on until August demanding money for rental which my husband refused to pay as the contract had been termiinated, only to get the response that they would not collect the equipment untl we paid the money for rental between April & August. However on 3rd August we received 2 letters dated 31 July 2008 from CSL Ltd (a DCA) saying that unless we paid £99.78 they would reposses the goods, followed by 2 more on the 7th & 8th of August demanding £149.67 (yet another months rental had been added).

My husband called BoxClever and again was told that they would not collect the equipment until we paid the so called arrears. On the 22nd of August he wrote to CSL Ltd explaining the facts and on the 24th of August we received a letter from Knipe Woodhouse Smith Solcitors on behalf of CSL sayng that if payment was not received in 7 days they would take us to Court. Then on the 6th of September we received a letter from TSR Debt Recovery Service Demanding £719.45 which they claim is the full price of a now 2 year old TV & VCR/DVD. I wrote to them and in no uncertain terms told them that the debt was not outstanding and that their client could collect the equipment as had been requested back in February.

On the 18th of September, I received a letter from Box Clever asking to arrange a date to collect the equipment and payment demand, I wrote back the same day saying that they could collect the equipment once I had both a statement of payments made since the beginning of the rental (2006) and confirmation that they would not chase me anymore for money as I did not owe it. No response!! Then I got a phone call from some poor bloke saying that he was on his way to collect the equipment, I agreed that he could take it and it was collected at the end of September. On 2nd October I received a letter from Box Clever demandng money, again a letter was sent back to them explainng why we were not liable on the 7th October. I heard nothing until the 25th November when my husband received a phone call from Fredrickson International Ltd (DCA) demanding payment of the debt - he told them that if they had anything to say on the matter then to put it in writing.

On 27th November a letter demanding payment to the tune of £234.96 from them - I wrote back, yet again explaining the situation and saying that I had neither received statements as requested from Box Clever or that it was my responsibility to chase them to collect equipment having given notice and any further attempt to pursue this would be futile. This morning I have received yet another letter demanding money and the threat of court action, obviously ignoring my previous letter and the fact that the money that Box Clever say we owe is in dispute.

Can anyone tell me where or what I can do now or any suggestions for the content of a letter that I can send them that will get ther attention. I will not pay Box Clever a penny as I did give notice and it is not my fault that they did not collect the equipment - I also want a statement from them and I now would like a breakdown of what they are demanding. I would like to get this in the post today if anyone out there can help.

anjou21

Meant to say, sorry that the above is so long winded, but Box Clever and their umpteen companies that seem to have got involved have made it mpossible to cut it short. Please give any advice you can.

Thanks

anjou21

Come on people - what do I do now?

BusPass_2

If you have got copies of correspondence I would suggest going along to Citizens Advice Bureau or my local council Trading Standards Office for advice.

TotallyBroke

Although I can give you no advice on this problem you have personally. Please be patient a lot of people with this kind of knowledge are at work. Give them time to get home and log on and the experts will be along to give you advce as soon as they can.

anjou21

Thanks, did speak to Citizens Advice and wrote to Box Clever re getting a statement - obviously ignored. Will wait and see what the workers say when they get home as suggested by Totallybroke.

RAS

Anjou

i suspect this is more of a trading Standards problemn than debt but you might want to give one of the follwing a call http://www.moneysavingexpert.com/loans/debt-help-plan#help - Try NDL rather than CAB and get your contract out as that is what matters.