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CreditExpert - a handy tip
calibrax
Posts: 385 Forumite
About a month ago I signed up to CreditExpert (https://www.creditexpert.co.uk) for their 30 day trial. There were a lot of addresses on my credit report which had nothing to do with me, so just before Christmas, I submitted a query to have these removed.
Because of the holiday period, the query hasn't yet been resolved, but I didn't want to pay any charges, so today I called them to cancel my membership before they charged me (Customer Service Freephone: 0800 656 9000)
The guy at customer services was happy to cancel it for me, and he asked how I found the service. I told him it was good, and told him about the query I had submitted which was still ongoing, but that I just couldn't justify spending any money on it at the moment.
So he offered to extend my free trial for another 30 days; that way my query would get resolved, I'd have more time to check out the service, and then after the 30 days I could still cancel! Naturally, I accepted
So basically, if you're coming to the end of your 30 day trial, give customer services a call, as they have the authority to extend it, and are quite happy to do so with no fuss whatsoever.
Hope this helps someone!
Because of the holiday period, the query hasn't yet been resolved, but I didn't want to pay any charges, so today I called them to cancel my membership before they charged me (Customer Service Freephone: 0800 656 9000)
The guy at customer services was happy to cancel it for me, and he asked how I found the service. I told him it was good, and told him about the query I had submitted which was still ongoing, but that I just couldn't justify spending any money on it at the moment.
So he offered to extend my free trial for another 30 days; that way my query would get resolved, I'd have more time to check out the service, and then after the 30 days I could still cancel! Naturally, I accepted
So basically, if you're coming to the end of your 30 day trial, give customer services a call, as they have the authority to extend it, and are quite happy to do so with no fuss whatsoever.
Hope this helps someone!
0
Comments
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You would have received a reply to your query regardless of whether you were still a member. CRAs have to answer queries about your credit report by law within 28 days.“Official Company Representative
I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
Posts by James Jones, Neil Stone, Stuart Storey & Joe Standen0
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