some advice on mortgage please

cdone

hi i,m a newbie on here and a newbie on financial matters and would be very glad if theres anyone who can help me with info.
its a bit of a story but i,ll try to keep it short ,i was made redundant 5mths into a new job on the 17/10/2008 i informed my mortgage company ge money and was told i had payment protection for the mortgage and a loan we had taken out at the same time .after obtaining the forms and getting them filled in by last employer /benefits agency sent them back and recieved a letter saying we had been accepted and payments would be made by the 20th of following month ,however today 29/10/08 i got a letter saying only 1 was covered and that the mortgage payment policy ran out on the 15/11/08 so as it hadnt been 30 days i wasnt covered ,we have never claimed on any of these uptill now and this was never explained when we took it out ,having already got the letter saying we where elegible you can imagine the shock and worry we suddenly have now any help/suggestions greatly appreciated
p.s .sorry if i havnt explained this right and if theres any info needed please let me know

cd

Joe_Bloggs

I appreciate the stream of consciousness mode of your post. This is where my understanding failed me.

after obtaining the forms and getting them filled in by last employer /benefits agency sent them back and recieved a letter saying we had been accepted and payments would be made by the 20th of following month ,however today 29/10/08 i got a letter saying only 1 was covered and that the mortgage payment policy ran out on the 15/11/08 so as it hadnt been 30 days i wasnt covered

The only1 section refers to one person ? Can you rephrase matters ?
J_B.

cdone

sorry my mistake ,the only 1 covered refers to payment protection we had pp for the mortgage and pp for the loan


cd

getmore4less

I can't work it out ether.

You seem to be saying you were paying ppi but stopped it for some reason.

can you clarify all the details of what ppi was/is in place.

cdone

i,ll try mortgage and loan ,both have pp so when i was made redundant i made a claim on the 20/10/2008 they said i had been accepted and payments to cover both would be made on the 20/11/08 just had a letter saying only 1 was now covered for the loan because the pp for the mortgage ran out on the 15/11/08 and my claim hadnt been 30 days prior to the date the policy ran out ,even though i have a letter saying i was accepted on both pp
phoned the insuranc company cardif pinnacle and they say thats the end the policy has run out but we where not aware of any such rules with it ,we believed because we made the claim before the policy ran out we where covered and especially after being told we where accepted

Joe_Bloggs

Apparently I have used a dead metaphor in my last post, according to wikipedia.
@cdone
Sometimes it is better to state the facts and describe the situation in a calm manner.
Perhaps try rephrasing your situation as if you were talking to your Grand Parents or someone who was a bit out of touch with the speed of everyday things.
J_B.

getmore4less

cdone wrote: »

i,ll try mortgage and loan ,both have pp so when i was made redundant i made a claim on the 20/10/2008 they said i had been accepted and payments to cover both would be made on the 20/11/08 just had a letter saying only 1 was now covered for the loan because the pp for the mortgage ran out on the 15/11/08 and my claim hadnt been 30 days prior to the date the policy ran out ,even though i have a letter saying i was accepted on both pp
phoned the insuranc company cardif pinnacle and they say thats the end the policy has run out but we where not aware of any such rules with it ,we believed because we made the claim before the policy ran out we where covered and especially after being told we where accepted

OK I still don't understand what PPI cover you had was it for a fixed term from the start of the loans with a payment up front? or something else?

Yo will need to get out the T&C's to find out what the cover really was and see if you qualify. I don't thin anyone here can be for sure but those that have delt with a lot of policies may have a clue about what is "normal".

cdone

yes it was a 5 year policys paid up front at the time we took the mortgage

getmore4less

cdone wrote: »

yes it was a 5 year policys paid up front at the time we took the mortgage

OK it is now to what it says in the T&C's of the policy, time to get them out and have a read to remind yourself what the rules were for making a claim and what would qualify.

I say remind because I don't expect you to remember all the fine points from when you read the T&C's 5 years ago.

cdone

i see what you mean ,to be honest never ever read t&c s as this was put together by a broker and built into deal at the time signed at home and we where just pleased to get it all sewn up and signed ,the part i dont understand was the letter stating we where covered then 4weeks later told we are not by the insurance company (still have letter )

Joe_Bloggs

It is an important point in the history of things when what we sign up to actually makes any sense to those that signed up to it.
You may need to put your case to a CAB advisor or a solicitor or a judge. Get the language and terms, here.
J_B