Utv

badabing

Cancelled my broadband with them yesterday and now they want modem and £60 cancellation fee.!!! I paid £25 for modem when joining up several years ago but their CS state that the £25 was not the full value so must be returned..Can i claim the £25 back???

Thanks

Bigcammy

Nice way for them to repay your years of custom. I would tell the modem is available for them to collect at your convenience and to be honest, if you're taking a new broadband contract with another supplier you should get a router from them.

As for the £60 cancellation fee, I suppose it depends in where you are through a year of a contract. It would be money well spent to get away from their terrible service.

itsmylife_2

Bloomin heck... they're a bit cheeky, especially since you've been with them for a few years! I see here on their website that what you have been told is exactly as per their terms and conditions.
http://www3.u.tv/UTV_Internet/Residential/ClicksilverBroadband/legal_information.asp#cancellationLinkButton
If you have to return the modem, I'd certainly be asking for the £25 back.

cooki2222

you may be better just asking for your MAC code and transfering to another provider, even migrating was only £40, but i think its a joke that after a doing a year you have to pay a cancelation fee.

badabing

UTV emailed me...£25 fee was for upgrade to wireless router when i joined up in 2005...so i still have to pay them £40 cancellation fee and send the router back.

Memo to self.....learn from your mistakes...