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Loan company have no record of my loan
Hi,
I took out a loan with barclaycard back in April for £15,000 repaying £342 a month, been paying every month and never missed a payment, then changed banks at end of October which resulted in all my Direct Debits being cancelled. I set them back up when loan companies wrote to me (or paid manually for that month) - everyone contacted me except barclaycard loan - nothing, payment was due on 1st November. On 10th November I called them, after a few minutes the lady said she could not find my details and would speak to a manager - could not trace via address, post code etc
The lady called me back and asked what had happened to Direct Debit, I explained and a new form sent out - I completed and returned 7 days ago - but still no letter regarding the now 3 week old payment.
I also obtained my credit file from experian yesterday and everything is listed and correct- but NO barclaycard loan showing...
Can anyone shed any light on this for me? Is this the norm?
Cheers
I took out a loan with barclaycard back in April for £15,000 repaying £342 a month, been paying every month and never missed a payment, then changed banks at end of October which resulted in all my Direct Debits being cancelled. I set them back up when loan companies wrote to me (or paid manually for that month) - everyone contacted me except barclaycard loan - nothing, payment was due on 1st November. On 10th November I called them, after a few minutes the lady said she could not find my details and would speak to a manager - could not trace via address, post code etc
The lady called me back and asked what had happened to Direct Debit, I explained and a new form sent out - I completed and returned 7 days ago - but still no letter regarding the now 3 week old payment.
I also obtained my credit file from experian yesterday and everything is listed and correct- but NO barclaycard loan showing...
Can anyone shed any light on this for me? Is this the norm?
Cheers
0
Comments
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bonus?
keep saving the money, put it to one side. If they do find it (or when), you can then pay themRemember the time he ate my goldfish? And you lied and said I never had goldfish. Then why did I have the bowl Bart? Why did I have the bowl?0
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