Online voucher

pukkamum

I bought some stuff on-line and was sent a voucher code instead of a paper voucher.
Am i right in thinking this means that i have to use it on-line and will then have to pay for delivery?
Bit annoying really as i only want to use it as part payment for a video game.
Does anyone know of any way around this?

Pound

Yes, you need to use it online.

A way around this is to order in the store or over the phone instead of online and you'll be given a paper voucher.

pukkamum

Hmmmm bit like closing the stable door after the horse has bolted but thanks for the sarcastic remark anyway.

fesdufun

I have ordered twice online -the first time my online voucher didn't work and the second I didn't get the email with the code. On both occasions I phoned customer services and explained the situation and they said it was easier to send me a voucher in the post (up to 14 days to deliver).

Perhaps the same happened to you:rolleyes:

thor

contacting cs is definitely worth a shot. I had two orders over £100 each qualifying me for 2x£10 vouchers. I got them via email but when I tried to use them neither worked. I emailed their support and was told that they would send replacements but they would be in paper form instead which suited me fine. A couple of weeks later I got my 1st ten quid voucher but a week after that I got another £10 online voucher code. Thinking that maybe I should be grateful that I at least got one paper voucher I decided I would leave it at that. A week later however I got another paper £10 voucher through the post citing that it was sent due to some price mismatch(which is a mystery to me and I did not complain about).
So as a result my complaint converted 2 x £10 online vouchers into 2 x £10 paper voucers + 1 x £10 online voucher(assuming it works this time around of course).
Sometimes having clueless customer support can work in favour of the consumer:T

pukkamum

Thank you both, funnily enough just tried it didn't work (cough cough);)
Will try phoning them now!!!

pukkamum

Before i could phone them i received an email from argos today saying they are aware of the problems with the online code vouchers and so have sent me a new code to use.

naz.2000

don't forget the code for free delivery if spending over £50

dobbie82

i've just had an email changing the code for the voucher as theyve had lots of comlaints about it not working, also free delivery code valid til the 25th nov