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How long do they get to send my application ?

Back in September I asked for my application as I am sure I didnt ask for PPI,which I have paid every month since I opened the account.I received a letter in September saying that once they had hold of my application they would send me a copy.I'm still waiting ....

I sent in a secure message regading this and they got back to me saying someone would be in touch within 7 days.This was a few weeks ago...

The account is currently with Mercers,their debt collectors and they keep hassling me.

Are they doing anything illegal by taking so long to give me this application ?.And what happens if somehow they cannot find it,will my debt have to be wiped ?

Thanks in advance !

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