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whadda outcome?!
Annie_Fanny
Posts: 1,167 Forumite
Hey there
If anyone read a thread I started http://forums.moneysavingexpert.com/showthread.html?t=126253 you'd know I was a bit worried - but thanks THANKS to MSE and MSErs I can say I took it head on and won!
Just look at this letter from Scottish Power:
Thank you for your recent letter regarding the above property.
Please accept my sincere apologies for the inconvenience this matter has caused you.
I have thoroughly investigated this matter and can confirm that I have closed the above account to 12 December 203, at which point you purchase **the address**. This has created a credit of £227.10, which takes into account previous payments that you have made. I have issued a cheque refund for this amount and you will receive this in the next ten working days.
We at ScottishPower aim to provide a high standard of servide at all times, and I am very sorry that in this instance, you did not receive the level of service to which you are entitled. However, I hope that the actions I have now taken will bring this matter to a satifactory conclusion.
Should you require any further assistance please do not hesitate to contact us.
*********************
Woo hoo! They sent me a letter saying I OWED THEM MONEY now they are sending me a cheque!! I would like to point out that all Scottish Power staff that I have dealt with have been very very helpful but it is just sad that my 'debt' got 'bought' (I'm not sure if this is true) by BC&W when infact I did not and never did owe them any money!
Annie
If anyone read a thread I started http://forums.moneysavingexpert.com/showthread.html?t=126253 you'd know I was a bit worried - but thanks THANKS to MSE and MSErs I can say I took it head on and won!
Just look at this letter from Scottish Power:
Thank you for your recent letter regarding the above property.
Please accept my sincere apologies for the inconvenience this matter has caused you.
I have thoroughly investigated this matter and can confirm that I have closed the above account to 12 December 203, at which point you purchase **the address**. This has created a credit of £227.10, which takes into account previous payments that you have made. I have issued a cheque refund for this amount and you will receive this in the next ten working days.
We at ScottishPower aim to provide a high standard of servide at all times, and I am very sorry that in this instance, you did not receive the level of service to which you are entitled. However, I hope that the actions I have now taken will bring this matter to a satifactory conclusion.
Should you require any further assistance please do not hesitate to contact us.
*********************
Woo hoo! They sent me a letter saying I OWED THEM MONEY now they are sending me a cheque!! I would like to point out that all Scottish Power staff that I have dealt with have been very very helpful but it is just sad that my 'debt' got 'bought' (I'm not sure if this is true) by BC&W when infact I did not and never did owe them any money!
Annie
"Debt makes plans for you" - A quote from my friend Catherine. How true!
0
Comments
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That is excellent news, Annie!!
Just what you need before Chrimbo; an acknowledgement of an error, some cash and one less thing to worry about!
Greatness! "Part P" is not, and has never been, an accredited electrical qualification. It is a Building Regulation. No one can be "Part P qualified."
Forum posts are not legal advice; are for educational and discussion purposes only, and are not a substitute for proper consultation with a competent, qualified advisor.0
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