What Happen to Free StarBucks

Gidds_2

am i onlt person that has tried to use these Guardian vouchers? Every starbucks has turn us away.
Anybody esle?

SHane.:mad:

cabdy

Yes me too, I tried in a couple of Starbucks, one branch went and checked their emails from Head office, and there was nothing to tell them about the "mistake".

Kimberry

Is this the one printed on the 5th (Wednesday)?

Wee_Bargain_Hunter

I used the voucher on Thurs and while they weren't aware of the misprint they were very nice about it and I got my first ever gingerbread coffee. My friend wasn't so lucky in the same store later on. Although my friend was polite and got his free coffee, the manager was simply trying to clear the queue that had built up. The manager didn't exactly go out of his way to avoid embarrassment.
My friend is a regular customer and is having second thoughts about going back.
Has anyone else contacted Starbucks? I rang their customer care line during the day but got an answering machine. That was on Thurs and I'm still waiting for a response. I wanted to go to Starbucks today with my OH but not sure if can face the potential embarrassment!

lita

I thought the voucher was only for use on the wednesday??

Wee_Bargain_Hunter

lita wrote: »

I thought the voucher was only for use on the wednesday??

No. Apparently the press release or whatever Martin got stated it was going to be valid until Tuesday 18th. The in-store Guardian display also stated this. A few people got extra papers as a result. Later on Starbucks confirmed that they would notify their stores about the misprint in the paper but this doesn't appear to have happened. Very poor communication and customer service from Starbucks. MSE did their best to sort out the confusion last Wednesday with updates on the restaurant thread and they contacted press offices etc: http://forums.moneysavingexpert.com/showpost.html?p=15590231&postcount=31.

p1an0player

Naturally if you take a coupon which says "use on 5th Nov only" into a Starbucks, on a different day, you will be refused. Yes the marketing department may think they made a mistake but the front line staff won't know or care and will just go with what's written on the coupon

I'm pleased I didn't buy loads of Guardians on the 5th Nov at 80p each. You can buy hot drinks in some places for not much more than 80p.

It's a bit of an embarrassment for MSE because the weekly email suggested that people buy "a few papers" to use over the next 2 weeks

UltraCheap_2

Contact Starbucks!!

We love hearing from our customers, whatever they have to say. All questions, comments and feedback are welcome. They help us to ensure to that every Starbucks experience you have is the best it can be.

If you would like to contact our Starbucks Customer Care Team by post, please direct your questions and comments to:

Starbucks Customer Care
Starbucks Coffee Company

Building 4
566 Chiswick High Road
London
W4 5YE

You can telephone the Customer Care team directly on (020) 8834-5050 or call our Main Switchboard on (020) 8834-5000.

If you’d like to contact us online, find the category that best suits your enquiry from the list below. Alternatively, send an email to ukinfo@starbucks.com and we’ll do our best to reply as quickly as possible.

Our Company
If you want to say something about our beverages, merchandise or stores, click here.

Our Website
If you have a technical issue or query regarding this site, click here.

Working for Starbucks
If you’re thinking of joining the Starbucks team, you can find out more by clicking here.

Media Enquiries
If you’re a member of the media, you can reach us directly on 020 8834 5164 or email ukpressoffice@starbucks.com. Please note that this phone number and email can only be used for media enquiries.

Wee_Bargain_Hunter

Does anyone have any successes or failures to report? I'd like to go back at the weekend and try another Xmas coffee but am worried about being embarrassed. I left a message for their customer services people last week but still haven't had a call from them.

IamJen

I didn't know about this, until reading here. My voucher says that it's only good on that Wed, the 5th.