Lloyds TSB Collection Centre - Brighton

Chillitotes

Hi

I have a DMP with CCCS and things are going okay, however I am having terrible problems with Lloyds TSB in so much that I can't contact them. Does anyone have a e-mail address for anyone in the collections team because if I call I end up in India if I write they ignore me and the same goes with fax.

I am sure they will also ignore me if I e-mail but tis worth a try.

Thanks

Chillitotes

I have just guessed at an e-mail address because I have someone's name and it hasn't bounced back to me. I will however let you know if it a) does bounce back or b) If they reply.

Thanks:rolleyes:

bank_of_slate

Can you send the email with a read receipt request?
...Linda xx

Chillitotes

I use a Mac and I can't stand entourage so I do all my e-mailing on the web through Sky mail. I had a look to see if I could ask for a read receipt but couldn't find that option.

I will e-mail again next week, as i suspect I shan't get a reply.

bank_of_slate

I am on a Mac also and can't do the read receipt, I frequently use it at work
...Linda xx

10past6

Chillitotes wrote: »

I am sure they will also ignore me if I e-mail but tis worth a try

You may be surprised to know, but I'm sure there emails are dealt with in India also

The golden rule of dealing with creditors / DCAs only communicate in writing, it's your choice how you correspondence with them, but you have no proof if ever proof was required.

Chillitotes

I try and communicate with them any way I can get a response if I telephone them I keep detailed notes. I work in accounts so I have a fairly good understanding of credit control.

The guy that I e-mailed is based in England as I raised a complaint with Lloyds Head Office because India wouldn't put me through to someone in the UK collections centre. I worked for RSA some time ago and we were told that if a customer speaking to our call centre in Bangalore asked to speak to someone in the UK then they would be transferred. Obviously Lloyds don't operate the same policy.

If I wanted a product I would have no difficulty in speaking to a UK based employee.:rolleyes: