Bundle item not in stock

quilty

Hi everyone, i'm new so i hope i'm in the right place as i have a problem with argos but also credit, i hope someone can help please.

I ordered a Wii with Wii Sports and Mario Kart for £179.99 Tuesday night, when i got the email receipt it said that Mario Kart was out of stock but they havent charged me for it and my order is on the way, obviously i don't want the Wii on it's own as i bought it as a bundle to save money.

I have rang argos online twice (first time the woman had no idea what i was talking about) and explained and i have been told to refuse delivery and ring back for a refund tomorrow after 6pm.

Firstly i am worried that the delivery company may take it to a neighbour to be signed for (no refund on consoles) because i have to work a few hours tomorrow and secondly i opted for buy now pay later for 6 months.

I asked the lady if i could reorder through her when i phone to say i refused delivery last night and she said that was fine but when i looked at the website (which was still offering Mario Kart for home delivery within 2 days,) the offer ended the day i bought it, as did the £10 voucher for purchases over £100.

I'm also worried about the credit agreement being sent to me, will i be able to cancel it?

Sorry the post is so long and please move it if it's in the wrong place. Any advice really appreciated because i'm very worried.

Jami74

What happened? Have you contacted them again yet?

And out of interest, did you still get your £10 voucher in the e-mail confirmation? I spent barely over £100 online just before the offer ended and in my e-mail confirmation my £99 spend was out of stock so I was not charged for it and advised to try again in a few days but I still got a £10 voucher.

quilty

I contacted them again a moment ago and have had a refund, or so they say, i still have to sign the credit agreement and send that off but the statement for the card should be zero.

Yes i did get the £10 off for another purchase as the Wii alone was still over £100 but as I've been refunded i don't think the code will work now, and i still haven't got the little un's Christmas present!

I not usually a complainer but I'm very annoyed that i had to sort out their mess and pay for phone calls etc so i am going to be sending an email i think.