We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

additionsdirect.co.uk

Options
Sorry if this is the wrong board

Has anyone ever used AdditionsDirect.co.uk before? Would you rate them? I have seen some negitive reviews on the internet and was wondering what experiences people have had with them?

Thanks!

Comments

  • I used them once - never again - ordered an item and paid by debit card over the phone - the person taking the order was convinced my address was slightly different to what it actually is - told them the correct address several times. item wasn't delivered when they said it would be, they then tried to deliver the item to a neighbour despite the neighbour giving them the same address for me as I had and saying I didn't live at the address they were trying to deliver to. The neighbour offered to take the delivery and pass on to me and they refused - she pointed to where I lived - a matter of yards away, can be seen form the house they were trying to deliver to - they refused to try to deliver to the correct address - two phone calls were made to try to get the item delivered - on each occassion the staff were extremely rude and questioned I was actually who I said I was and that I lived where I said I did and treated me as if I was lying - said the delivery had been cancelled and that I would have to send proof of my address and open a new account - I didn't want an account in the first place - the item had been paid for in full when i ordered. The money had been taken from my account - on a different date to the one i had been told, was told it had already been reimbursed - it hadn't. they did refund my account but I would never shop with them again. I do most of my shopping mail order - and never a problem. - have heard a lot of negative reports about them since.
  • piratess
    piratess Posts: 1,081 Forumite
    I use additionsdirect alot and ive never had any problems with them atall, Id say ive being using them for around 2 years now and not once had any problems, Ive ordered mainly clothing and household bits all smooth transactions, their delivery has always been quick to.
    Hoping to be a thinner me in 2010!
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.