What are the chances of getting my money back ?

misspixierocktastic

Evening everyone

Last friday it was payday for me and i had a automated (i know they arent the best thing to have) payment set up with alliance and leicester for £61 to pay the interest from my credit card,Payday came and the money was taken out of my bank and shows up on my online statement
Today a call centre representative called and told me that my payment had been declined and could i pay again which i duly did as i did not want to be behind on my payments

Tonight i was checking my online banking and can see that two payments have been taken out, one on the friday and one today for the same amount,I called up the call centre who told me that they could only see one payment,After some digging they have come to the conclusion that the gentleman that set up my automated payment allocated it to someone elses account possibly

I told them that i could not afford to make two lots of payments of £61 which leaves me short for other debt commitments

Should they be refunding this money to me?, they have said they will look into it and call me back once they have located my £61

i am very angry, and actually pleased with my internet banking otherwise it may have gone un noticed

RAS

YEp they should pay you back. and posible compensate you for the hassle, in a small way.

pepe2008

its a Direct debit payment therefore you HAVE to be refunded immediately in almost every case. Its banking Law.

misspixierocktastic

Lets hope so, thanks for that, just have to wait for them to get to the bottom of it, but if they havent called back tonight i'll be on that phone again tomorrow :-)

halight

Hi mate,

I use internet banking everyday to cheack on my account.. You never know what going to go out that should not be!!!!!!

Anyway.
As it was the cards company fault that you ended up paying twice i would have thourt that thay will give you your maony back.
But this could take upto 5 days to be put back into your accout. But when you speak to them do ask how long it will take so you know.

All the best mate

misspixierocktastic

Halight i dont mind waiting i think its the principle really ;-)

pepe2008

misspixierocktastic wrote: »

Halight i dont mind waiting i think its the principle really ;-)

Dont wait, ring them, remind them of the Direct Debit Guarantee and tell them to give your money back NOW.

misspixierocktastic

thanks pepe i'll give it a go now